Scaling Partner Management of Teams Phone in SMB and Midmarket
Update: 2025-07-29
Description
Mark Herbert (https://www.linkedin.com/in/herbertmark/), co-founder of Call2Teams (at Qunifi, acquired by Dstny) and now launching Haptap Call Manager, explores how partners are enabling Microsoft Teams Phone for SMB and mid-market.
Mark shares industry insights from his Teams journey and working with UCaaS vendors and partners to bridge SIP trunks into Teams. He gives a demo of Haptap Call Manager (https://www.haptap.com/), a cloud-hosted management tool for simplified management of Microsoft Teams phone services.
- The evolving Teams Phone opportunity in SMB and mid-market • How AI and Copilot are driving interest in Teams Phone
- The challenges partners face managing voice at scale
- Haptap’s approach to multi-tenant Teams Phone management
- Why Dstny backed Haptap as an innovation-led startup within the group
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