Microsoft Teams (and Dynamics 365 Contact Center and Places) Monthly Update Briefing - June 2024New Dynamics 365 standalone "Copilot" Contact Center Microsoft Places Public Preview Team Copilot and Custom Copilot Agents - Copilot gets proactive!New Teams Devices 9 Teams Roadmap Updates Thanks to AudioCodes, this month's benefactor, for your support of the community!Note that this is an audio-only version of the update, so if you would like to see the accompanying slides th...
Robert Skyrme, BT/EE Technical Pre-Sales Consultant and Tom Arbuthnot explore everything Teams Phone Mobile, including its benefits and real-world use cases for field workers, sales teams and engineering teams.Teams Phone Mobile is an integration of the mobile identity with Microsoft Teams, eliminating the need for separate telephone numbers and voicemailsIt allows users to make and receive calls from Teams on various devices, seamlessly migrating calls between the native mobile dialer and Te...
Jamie Wheeldon, Chief Architect at Symity and MVP Tom Arbuthnot dive deep into the impact of generative AI on the Modern Workplace. Listen to their discussion around the challenges and opportunities that adopting AI technologybrings, and the need for organisations to educate employees on using AI tools effectively to drive meaningful change.Potential for AI to solve productivity and information overload challengesEthical considerations including data security and intellectual propertyMicrosof...
Richard Barrett, Microsoft 365 Technical Specialist and Tom Arbuthnot discuss the power of meeting recording, transcription and AI tools in Microsoft Teams, and how organisations balance the importance of explicit consent, controls and policies.How explicit consent for recording and transcribing meetings worksThe ability to control access and also easily share recordings where appropriateImportance of controls and policies regarding transcripts for industries dealing with sensitive data such ...
Randy Chapman, Microsoft MVP and Solutions Engineer at Logitech, shares his views on the current state of meeting rooms and BYOD, including manageability of devices at scale and the increasing importance of sustainability for customers when selecting room solutions.Different options for bring-your-own-device (BYOD) The challenges of updating and managing BYOD devices at scaleImportance of hardware quality and reliability when choosing room collaboration devicesA growing emphasis on susta...
Fellow MVP Adam Ball, Co-founder of Cloud Revolution and Tom Arbuthnot discuss the role of AI in contact centers, and the trends in cloud phone migration and meeting room technology.The potential of AI to disrupt the contact center industryThe growing trend of cloud to cloud migration for PhoneWhat customers really want from meeting room technologyOptimising project efficiency and cost-effectiveness through large scale, fast and concurrent deploymentsThanks to AudioCodes, this episode's spons...
May Microsoft Teams Update -all the news and updates you need to know in 15 minutes! Microsoft Teams Rooms 5.0 - new client, QR code join, Autopilot and more'Follow a meeting' in OutlookTeams voice isolation GA GA Multi-tenant organization capabilities in Microsoft 365New hardware - Neat Bar Gen2 and DTEN DCR200 BarNeat and Shure Incorporated partnershipThanks to Neat, this month's benefactor, for your support of the community!Note that this is an audio-only version of the update, s...
Recorded live at Comms vNext, Luke Kannel, Product Specialist at Neat and Tyler Troutman, Market Development Specialist at Shure discuss Neat's and Shure's new integration and use case. Luke also gives an overview of Neat's newly released products. New Neat and Shure partnershipNeat's latest innovations: Bar Generation 2, Pulse and CenterShure's integration with Neat: Enhancing audio in large spacesShure's diverse portfolio of microphone solutions for Teams Rooms Thanks to Neat, thi...
Richard Trestain, Product Marketing Manager at Jabra and MVP Tom Arbuthnot discuss the research conducted by Jabra on hybrid work and the preferences of Gen Z employees. They cover current trends in hybrid work, the expectations and challenges faced by Gen Z workers, and the role of technology in creating an inclusive and engaging work environment. Hybrid work is becoming the norm, with around 6% of people working fully remote and 43% working fully in the office.Gen Z employees value fle...
Jason Moulden, Global Alliances Technical Lead at Crestron and Tom Arbuthnot explore the changing dynamics of the AV industry and the impact of UC and AV increasingly coming together.The continuous interplay between AV and UC/IT domains as they converge with modern workspaceAdaptation of AV technology in office spacesThe trend of Android-based solutions for simplicity in setup and integrationHow Crestron address diverse customer needs across room sizesRole of cloud computing and advancements ...
Freshly back from Enterprise Connect, Kevin Kieller, Co Founder of enableUC and Microsoft MVP Tom Arbuthnot dive into the current state of AI in the UC and discuss its future impact on UC and how Microsoft Teams might play a central role for many organisations.Thoughts on Enterprise Connect 2024Understanding AI terminologyImportance of user adoption and training in driving the value of AI in UCRole of IT Pros in AI landscapePotential for AI to disrupt the Contact Center spaceThanks to Pure IP...
The Microsoft Teams Monthly Update for April 2024 is here, covering the Microsoft Teams news from Enterprise Connect and all the usual updates.Microsoft unbundle Microsoft Teams globallyTeams Phone service level agreement 99.999% uptimeSurvivable Branch Appliance enhancementsIntelligent call recap (Premium)New operators for Teams Phone MobileOperator Connect UpdatesQueues appVoice isolationMicrosoft Device Ecosystem Platform (MDEP) RTMMicrosoft Teams Rooms UpdatesNote that this is an audio-on...
In this podcast episode, Jason Waite, Digital Technology Specialist at Microsoft, discusses the features, benefits and use cases of Microsoft Teams Premium. 3 main use cases for Teams Premium: intelligent meeting recap, governance, advanced webinar and advanced virtual appointmentsValue of intelligent recap in Teams Premium for summarizing meetings using generative AIThe benefits of applying sensitivity labels to meetingsImportance of broad adoption and proper deployment to maximize the ...
In this podcast, Tom Arbuthnot interviews Michael Levy, the CEO of Numonix, who offers a Microsoft-certified compliance recording solution but can do much more with the media collection bot.Numonix offers media acquisition solutions for AI platforms, allowing customers to record calls and meetings for analysis and insights using either third-party or in-house solutions.Numonix's bot-as-a-service solution offers simplified maintenance, certification with MicrosoftLeverage AI capabilities with ...
MVP Kevin McDonnell, Copilot Strategy and Modern Workplace AI Lead, Avanade, and MVP Tom Arbuthnot dive deep into Copilot! They discuss its various applications, potential for transforming modern workplaces.Understanding Microsoft CopilotData Protection and Privacy in CopilotLicensing of CopilotCopilot Real-world Use Cases and ApplicationsChallenges and Opportunities
Microsoft MVP Eric Marsi and Tom Arbuthnot discuss the intricacies of E911 regulations and requirements and strict compliance requirements with Microsoft Teams.Understanding E911E911 Laws and RegulationsE911 in Microsoft Teams PhoneDetermining User Location for E911Dynamic Emergency Calling in TeamsE911 Microsoft Teams compatible Service ProvidersThanks to AVI-SPL, this episode's sponsor, for your continued support of the Empowering.Cloud community.
Stephen McClellan, Associate Solutions Engineering Director, Conferencing at AstraZeneca, and Tom Arbuthnot discuss the technology journey at AstraZeneca, deploying over a thousand Microsoft Teams rooms. The journey from full Cisco to Microsoft TeamsImpact of COVID-19Evaluation and Deployment of Microsoft Teams RoomsChallenges and Successes in Implementing Microsoft Teams RoomsExploring the Future: AR/VR Scenarios and MeshThanks to Ribbon, this episode's sponsor, for your continued suppo...
Greg Jeffreys, co-owner at Visual Displays is back for a second podcast with Tom Arbuthnot, to discuss a holistic approach to room design. The role of user experience in room designThe importance of standards in designing meeting spaces to maintain the quality and repeatability of the design processConsidering room attributes including lighting and acousticsPerformance standards as a guideline to achieve quality and consistent resultsCurrent and future trends in room design including mul...
Tim Banting, Practice Leader, Digital Workplace at Omdia and Tom Arbuthnot discuss key trends in digital transformation, including generative AI, BYOD strategy and the persistence of PBX.The increasing role of AI in meetings and communicationsThe shift in device usage towards mobile phonesPersistence of traditional PBX systems in the face of UCaaSChallenges and opportunities relating to hybrid working modelsMany thanks to Landis, this episode's sponsor, for your continued support of the Empow...
The Microsoft Teams Monthly Update for January 2024 is here! Covering the following and much more in only 13 minutes!Teams and Microsoft Apps on Apple Vision Pro Shared Calling now in Teams Admin Center Teams 2.1 Client New Bulk Installer Improved Copilot in Teams and in Windows Microsoft 365 Backup Public Preview Android 9 and Android 10 Device Certification Extensions Pexip bringing a "Teams-like experience" to CVI Thanks to this month's sponsor Luware for...