Claim OwnershipSaaS Scaled - Interviews about SaaS Startups, Analytics, & Operations
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SaaS Scaled is hosted by Arman Eshraghi, CEO and founder of Qrvey. In each episode, Arman will sit down with leaders and CEOs from the technology sector to discuss challenges, best practices, and what they’ve learned.
102 Episodes
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Today, we’re joined by Mark Walker, CEO of Nue, an easy-to-manage, omni-channel quote-to-revenue platform that meets the needs of businesses looking to innovate and manage their customer revenue lifecycles end-to-end. We talk about:The best people to design software other than computer science gradsExpertise is dead, but experience isn't – and what impacts this hasThe deflationary impact of AI model improvementsPredictions for the pricing structure of AI modelsHow large AI companies will start taking a page out of Amazon's book
Today, we’re joined by Thomas Scott, CEO of Wrike, an intelligent work management platform where anyone can build, connect, automate, and scale workflows. We talk about:How personalization is accelerating the pace of software adoptionCo-creating the future with early adoptersMeeting customers where they are, because AI is not monolithicIdentifying & understanding information gaps in order to deliver value to customersSetting a North Star for your role in the industry & staying focused on solving customer pains
Today, we’re joined by Mats Persson, CEO of Umbraco, provider of the world’s leading open-source CMS platform. We talk about:The impacts of AI in developing and managing contentWhy content management systems will always surviveThe pluses and minuses of open source and AI helping write codeRisks of being too enthusiastic about your own opportunity & productThe challenges of GEO (Generative Engine Optimization), considering there's not one standard system
Today, we’re joined by Marc Gonyea, Cofounder + Managing Partner of Blue Tusk Partners, an incubator for aspiring entrepreneurs, as well as a Cofounder + Board Member of memoryBlue, provider of sales development services for B2B and B2G technology companies. We talk about:The tough, tactical, and not sexy work of outbound salesWhat Marc & his cofounder did when faced with few things two knucklehead salespeople could do early in their careersWhere AI does – and does not- fit in the sales processHow memoryBlue helps make young professionals valuable to the marketplaceUsing AI tools to enrich data, build workflows, & automate emails. But then what??
Today, we’re joined by Chris Silvestri, Founder at Conversion Alchemy, an agency that combines copywriting, UX design, and psychology to help SaaS and eCommerce companies convert more visitors into customers. We talk about:How failure to crystallize strategy results in messaging shortcomings & low conversionsTactics to get started with & accelerate messaging content, including use of AIImpacts of improving messaging to differentiate your SaaS offeringGrowth stages at which it’s most impactful to fine-tune messagingUse of AI models to act as prospects in order to gain insights, including use of real research to construct partially synthetic personas
Today, we’re joined by Erik Huddleston, Chief Executive Officer of Aprimo, the #1 digital asset management and content operations platform. We talk about:Automating content creation, plus scaling upstream & downstream processes with brand safety agentsFramework for CEOs to think through how to best apply AI more generallyThe importance of role clarity: understanding the core activities that impact the financial planHow SaaS vendors can survive tech consolidation by being strategically relevant to the budget ownerThe importance of a good personal knowledge management system
Today, we’re joined Marne Martin, the CEO of Emburse whose innovative travel and expense solutions power forward-thinking organizations. We talk about:Building fast-moving & scalable businesses that can lastHow to finance and grow profitable companies to reach an exitThe challenges of finding a competitive edge as GenAI accelerates innovationTesting monetizing AI alongside conventional SaaS monetization
Today, we’re joined by Hikari Senju, Founder and CEO at Omneky, the generative AI platform built for performance advertising. We talk about:Top 3 benefits of Gen AI in content marketingHow the market for digital ads is growing due to generative personalization & attribution capabilitiesAds taking on more of the sales functionThe need for thousands of variations of content to drive advertising results (& the dangers of serving the same ad repeatedly)Advertising to a world of digital users
Today, we’re joined by Todd Olson, co-founder and CEO of Pendo, the world’s first software experience management platform. We talk about:Offloading work from employees to digital workersWhen most people will opt to chat with an AI agent over a humanThe need for SaaS apps to transform themselves into agentic appsAdvice for serial SaaS entrepreneurs, including a big cautionary tale for startupsAI-generated and AI-maintained code and the ease of prototyping
Today, we’re joined by Ted Elliott, Chief Executive Officer of Copado, the leader in AI-powered DevOps for business applications. We talk about:Impacts of AI agents over the next 5 yearsTed’s AI-generated Dr. Seuss book based on walks with his dogThe power of small data with AI, despite many believing more data is the answerThe challenge of being disciplined to enter only good dataGaming out SaaS company ideas with AI, such as a virtual venture capitalist
Today, we’re joined by Tom Lavery, CEO and Founder of Jiminny, a conversation intelligence platform that captures and analyzes your critical go-to-market insights with AI. We talk about:Getting value from unstructured dataHow quickly SaaS subscription businesses should push to be profitableTrade-offs between product-led and sales-led growthRacing to be the market leaderDangers of focusing strictly on the short-term
Today, we’re joined by Nik Froehlich, founder and CEO of Saritasa, a technology solutions company that designs and develops custom, commercial-grade software systems. We talk about:Pro and cons of building vs. buying softwareThe challenges of low code/ no code solutionsThe high costs of code debtCoping with client requests for cheaply developed softwareWill GenAI eliminate the need for developers to write code?Current AI development use cases: documentation & automatic testing
Today, we’re joined by Rahul Pangam, Co-Founder & CEO of RapidCanvas, a leader in delivering transformative AI-powered solutions that empower businesses to achieve faster and more impactful outcomes. We talk about:How to make GenAI more reliable: Understanding your business context & knowing why something is happeningMoving from planning based on the human gut to an AI-based setupThe coming paradigm shift from SaaS to service as a softwareInteracting with apps in plain language vs. remembering which of 56 dashboards to view
Today, we’re joined by Srikrishnan Ganesan, Co-Founder & CEO of Rocketlane, the #1 customer onboarding, PSA, and project delivery software. We talk about:Launching an incomplete product vs. going to market too late Determining the scope of an MVP & a full-featured, differentiated productUnique approaches to “Design Partners” during product development Best ways to build a communityMaintaining a sense of urgency once established & not getting too comfortable
Today, we’re joined by Zach Wasserman, Co-Founder of Fleet, open-source device management for IT and security teams with thousands of laptops and servers. We talk about:Best ways to build trust with usersImpacts of AI on open source, including using gen AI to describe human-created queriesCross-platform endpoint managementDetermining the scope of device management with BYOD & less traditional computing devicesDevice management surprises
Today, we’re joined by Luis Garcia, President of PETE, an Orlando-based tech startup that offers a suite of cost-effective and customizable solutions that enable organizations to deliver personalized workforce learning at scale. We talk about:Tackling the challenges of digital learning: content development & learning assessmentThe role of AI in scaling workforce development & engaging learners one-on-oneCalculating the ROI of a learning management systemFlipping the normal training paradigm of fixed time with variable learningTraining topics that SaaS companies are most interested in
Today, we’re joined by Mohan Rao, Chief Product & Technology Officer of Knownwell, an AIaaS platform company that synthesizes an organization's natural communications, enterprise data, and public information into actionable intelligence to minimize client churn, maximize client growth, and drive operational efficiency. We talk about:The changing product development process with AI-native productsEliciting user feedback when the application output is unpredictableOvercoming the cognitive dissonance of using AI toolsSolving the challenges of scaling professional services relationshipsThe value of a ‘Digital Chief of Staff’
Today, we’re joined by Rich Kahn, Co-Founder and CEO of Anura, an ad fraud solution designed to improve campaign performance by accurately exposing bots, malware, and human fraud. We talk about:Why digital marketing is a hot spot for fraudstersThe numerous benefits of reducing fraudHow to increase Return on Ad Spend (ROAS)Who is taking better advantage of AI: fraudsters or those battling fraud?
Today, we’re joined by Carlos Gonzalez de Villaumbrosia, Founder and CEO of Product School, the global leader in product management training with a community of over two million product professionals. We talk about:The evolution of the product management functionProduct-led growth: pros & cons, plus where it fits bestProduct management reporting to the CEO vs. marketing or engineeringDrawing lines between product strategy, product marketing, and product managementThink your product isn’t ready for AI? Think again.
Today, we’re joined by Anurag Goel, Founder and CEO of Render, the modern cloud provider for all your apps and websites. We talk about:Why founders select a particular problem to solveWhat to focus on in each phase of growth, from product development to finance to peopleBarriers to entry to starting new cloud servicesThe importance of great customer service & building trust with users
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