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Managing Armies of Digital Workers + The Value of Human Salespeople

Managing Armies of Digital Workers + The Value of Human Salespeople

Update: 2025-06-10

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Today, we’re joined by Todd Olson, co-founder and CEO of Pendo, the world’s first software experience management platform. We talk about:

Offloading work from employees to digital workers
When most people will opt to chat with an AI agent over a human
The need for SaaS apps to transform themselves into agentic apps
Advice for serial SaaS entrepreneurs, including a big cautionary tale for startups
AI-generated and AI-maintained code and the ease of prototyping

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Managing Armies of Digital Workers + The Value of Human Salespeople

Managing Armies of Digital Workers + The Value of Human Salespeople

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