The Lash Business Lounge

https://www.laurenlappin.com.au/private-coachingIn this week's episode Lauren discusses the incredibly important (yet often unspoken about) topic of Keeping Your Client Relationships Professional, and how to do so without the guilt. • Dealing with personal questions as a Beauty Professional. (08:30).• Supporting your Team with systems and policies. (10:30).• What to do if Clients are inviting you to events/parties/personal get-togethers. (14:20).• What to do if a Client puts you on the spot. (16:30).• Firm boundaries are paramount in Professional Client Relationships. Have A Salon Phone!!! (18:30).• Establish a Centralised Communication Process that your Team can easily default over to when Clients contact them directly, both inside and outside of work hours. (20:00).• Have firm Policies in place around personal details NOT being shared with Clients — both your own and your Teams'. (22:30).• Clients Relationships on Social Media. (23:00).....Rate and Review the Show in Apple: https://podcasts.apple.com/au/podcast/the-lash-business-lounge/id1609510128Rate the Show in Spotify:  https://open.spotify.com/show/0xvJ8MNZM9cbjYBGcMDtb8?si=b23764e4d0ed4b59Lauren on Instagram: https://www.instagram.com/laurenlappin_Allure's Instagram: https://www.instagram.com/allure_lashbeautybar....This Episode was Recorded and Produced by Josh Liston at JCAL Media Group - https://www.jcaldigital.org/podcast-editing

https://www.laurenlappin.com.au/private-coachingIn this week's episode Lauren dives deep into the mindset behind making Smart Money Moves in your Salon business, and how to future-proof your business and financial life. **This is not professional or personal financial advice, and is meant for educational and informational purposes only. Please speak with your Financial Advisor and/or Accountant for personalised and specific information for your business and personal finances.**Future-Proofing Your Business with Smart Money Moves:• Why making Smart Money Moves is a key pillar to building and sustaining a thriving Business.• Not paying yourself a proper wage. (03:45).• What are your goals? (04:30).• Why you want your Business to look good on paper. (08:30).• Good cash and transaction management flows from the top down. (11:00).• Accurate Reporting is crucial in paying the correct Bonuses to your Team. (13:00).• Choosing the right Business Structure is essential in optimising your Business from a financial and taxation perspective. (15:00).• How to pay yourself as the Business Owner. (19:00).• Get a great Accountant or Financial Professional in your corner. (24:00).Want to Grow Your Business? https://www.laurenlappin.com.au/private-coaching....Rate and Review the Show in Apple: https://podcasts.apple.com/au/podcast/the-lash-business-lounge/id1609510128Rate the Show in Spotify: https://open.spotify.com/show/0xvJ8MNZM9cbjYBGcMDtb8?si=b23764e4d0ed4b59Lauren on Instagram: https://www.instagram.com/laurenlappin_Allure's Instagram: https://www.instagram.com/allure_lashbeautybar....This Episode was Recorded and Produced by Josh Liston at JCAL Media Group - https://www.jcaldigital.org/podcast-editing

https://www.instagram.com/laurenlappin_In this week's episode Lauren discusses the real cost of discounting in your Business, and what to do instead. The Impact of Constant Discounting on Your Business: Erodes Your Brand Value. Discounts attract bargain hunters, not loyal Clients. (03:00).Discounting can damage the perceived value of your services — Clients and potential Clients may start to question your pricing across the board, you run the risk of being perceived as cheap or non-premium. (04:30).Regular discounts (aimed at attracting new Clients) may start to annoy your most loyal OG Clients. (05:30).Regular discounting eats into your profit margin. Do the math before discounting, and ask yourself, can you really afford to discount? (06:30).What To Do Instead of Discounting:Content Planning and Creation. The better your Content, the more your Business will grow into the future. (09:00). Training for yourself and/or training for your Team. (10:30). Utilise Models to grow your Business. (12:00). Contact former Clients and/or Clients you haven't seen a while and check in with them. (13:00). Get up-to-date or even ahead on your admin work. (14:30). Learn to be OK with a little bit of white space in your schedule. (15:00)....Rate and Review the Show in Apple: https://podcasts.apple.com/au/podcast/the-lash-business-lounge/id1609510128Rate the Show in Spotify: https://open.spotify.com/show/0xvJ8MNZM9cbjYBGcMDtb8?si=b23764e4d0ed4b59Lauren on Instagram: https://www.instagram.com/laurenlappin_Allure's Instagram: https://www.instagram.com/allure_lashbeautybar....This Episode was Recorded and Produced by Josh Liston at JCAL Media Group.

https://www.instagram.com/laurenlappin_In this week's episode Lauren goes behind-the-scenes and shares both some very personal updates (about life and business), and also some exciting news about new projects that are coming down the pike. Life Lately: • How is Lauren's husband Owen's new business going?• Health and Fitness in 2025. (05:00).• ADHD, and Home Life. (08:45).• The Salon Lately - a quiet March, a strong April, and LED Lashes. (16:00).• The Final Ever Salon Goals. (19:00).• Taking Messy Action (on YouTube). (21:30).• Managing Energy and Focus. (27:00).• Pivoting Through Fear. (29:00)..... Rate and Review the Show in Apple: https://podcasts.apple.com/au/podcast/the-lash-business-lounge/id1609510128Rate the Show in Spotify: https://open.spotify.com/show/0xvJ8MNZM9cbjYBGcMDtb8?si=b23764e4d0ed4b59Lauren on Instagram: https://www.instagram.com/laurenlappin_Allure's Instagram: https://www.instagram.com/allure_lashbeautybar....This Episode was Recorded and Produced by Josh Liston at JCALdigital.org

In this week's episode Lauren shares a fantastic (in-Salon) interview with the amazing Nat from SZN Social (and the Trend SZN podcast). This episode is a masterclass in growing your Salon with content-creation as a key driver, and getting-off-the-tools in your Business. SZN Social: https://www.sznsocial.com/....Rate and Review 'The Lash Business Lounge' in Apple: https://podcasts.apple.com/au/podcast/the-lash-business-lounge/id1609510128Rate 'The Lash Business Lounge' in Spotify: https://open.spotify.com/show/0xvJ8MNZM9cbjYBGcMDtb8?si=b23764e4d0ed4b59Lauren on Instagram: https://www.instagram.com/laurenlappin_Allure's Instagram: https://www.instagram.com/allure_lashbeautybar....This Episode was Recorded and Produced by Josh Liston at JCALdigital.org

Salon Goals - https://www.laurenlappin.com.au/salon-goalsIn this week's episode Lauren shares 11 crucial lessons she's learned from 11 years in Business. These lessons have been foundational in Lauren launching and growing multiple successful businesses in the Beauty space. You don't need to do it all yourself. (03:00).Your Business should work for you, and not the other way around. (05:30).Good communication is everything. (07:15).The Customer is NOT always right. (10:30).Hire for personality, work ethic and culture fit, not skills and experience. (12:30).Your Team will only rise to the standard that you set and uphold yourself. (14:45).Making money and keeping money are two completely different skill sets. (17:30).You don't need another Beauty Certificate, you need business education. (22:00).The only way you can grow your Business, is to keep your Clients coming back. (26:30).Fear of hiring is really just being too scared to hand over control. (30:45).Niche Down to Scale Up. (33:00).Salon Goals - https://www.laurenlappin.com.au/salon-goals.... Rate and Review the Show in Apple: https://podcasts.apple.com/au/podcast/the-lash-business-lounge/id1609510128Rate the Show in Spotify: https://open.spotify.com/show/0xvJ8MNZM9cbjYBGcMDtb8?si=b23764e4d0ed4b59Lauren on Instagram: https://www.instagram.com/laurenlappin_Allure's Instagram: https://www.instagram.com/allure_lashbeautybar....This Episode was Recorded and Produced by Josh Liston at JCAL Media Group.

Join Salon Goals: https://www.laurenlappin.com.au/salon-goalsIn this week's episode Lauren discusses a recent difficult situation in her Salon business. From how the Team handled the issue with the Client at the time, to how Lauren and her senior staff are handling the situation now and into the immediate future, we go inside the Salon and navigate the journey together. Handling Complaints and other Difficult Situations:• 9 times out of 10, the Customer/Client IS always right, but in some situations the Client ISN'T always right. ~ Lauren Lappin. (06:00).• A negative Client reaction (or overreaction) often has nothing to with the quality of your work, or your customer service. ~ Lauren Lappin. (13:00).• The priority for us (Allure) is firstly to ensure that our Team Member is OK, and secondly to dedicate some time to training around dealing with these types of situations in our next Team Meeting. ~ Lauren Lappin. (16:00).• Not all feedback is valid. ~ Lauren Lappin. (23:45).Join Salon Goals.....Rate and Review the Show in Apple: https://podcasts.apple.com/au/podcast/the-lash-business-lounge/id1609510128Rate the Show in Spotify: https://open.spotify.com/show/0xvJ8MNZM9cbjYBGcMDtb8?si=b23764e4d0ed4b59Lauren on Instagram: https://www.instagram.com/laurenlappin_Allure's Instagram: https://www.instagram.com/allure_lashbeautybar....This Episode was Recorded and Produced by Josh Liston at JCALdigital.org....This episodes theme music (Title: 'Highlander'') is from the amazing 'Scandianvianz'. Check them out on YouTube here and Subscribe to their Playlists: https://www.youtube.com/watch?v=NIGxBs8IPHM&list=PLzCxunOM5WFLOaTRCzeGrODz8TWaLrbhv&index=24

Salon Golas Waitlist - https://www.laurenlappin.com.au/salon-goals-waitlistIn this week's episode Lauren shares an amazing conversation she had with Tylar from Unreal Artistry in Beaconsfield, Australia. Tylar got started in the Beauty Industry at the age of 15, and worked both in Australia and in Canada (in all different types of beauty businesses) before returning to Melbourne to establish her own Salon Business. Tylar is now known throughout the Industry for her unique and amazing Salon location, and her world class Client experience. Tylar begins by sharing the journey of how she got started in Business, and then goes on to share just some of the ways that her Salon Goals experience has helped to change both her business and her lifestyle. "You won't regret doing Salon Goals". ~ Tylar (Unreal Artistry, Melbourne)Salon Golas Waitlist: https://www.laurenlappin.com.au/salon-goals-waitlist• Unreal Artistry on Instagram: https://www.instagram.com/unreal.artistry• Unreal Artistry Online: https://www.unrealartistry.com.au/....Rate and Review the Show in Apple: https://podcasts.apple.com/au/podcast/the-lash-business-lounge/id1609510128Rate the Show in Spotify: https://open.spotify.com/show/0xvJ8MNZM9cbjYBGcMDtb8?si=b23764e4d0ed4b59Lauren on Instagram: https://www.instagram.com/laurenlappin_Allure's Instagram: https://www.instagram.com/allure_lashbeautybar....This Episode was Recorded and Produced by Josh Liston at JCALdigital.org

Salon Goals. In this week's Q&A episode (part 3 of 3) Lauren tackles two very different but equally tough questions about Hiring, Team Management and Negotiation. If you have any burning questions for your Salon Business, and you want to hear Lauren's take on them in a future episode of the Podcast, Follow Lauren on Instagram here @laurenlappin_. Listener Questions:When is the right time to hire?What do you do when a valued member of the Team has been offered a position by another Business, and the offer is very difficult to match? (09:00).Listen to Episode #143 (4 Signs You're Ready to Hire): https://player.captivate.fm/episode/14481a85-7934-4e97-8d98-f96ecd5c7c29....Get Timely: https://www.gettimely.com/?partner=laurenlappinUse Code: LAURENL50 - for 50% off your first 3 months - offer for new customers only. Disclosure: I may receive compensation from your actions through the Timely link above. ....Rate and Review the Show in Apple: https://podcasts.apple.com/au/podcast/the-lash-business-lounge/id1609510128Rate and Comment in Spotify: https://open.spotify.com/show/0xvJ8MNZM9cbjYBGcMDtb8?si=b23764e4d0ed4b59Allure's Instagram: https://www.instagram.com/allure_lashbeautybar....This Episode was Recorded and Produced by Josh Liston at JCAL Media Group.

In this week's Q&A episode (part 2 of 3) Lauren tackles several tough yet massively important Listener Questions from a recent Instagram Poll. If you have any burning questions for your Salon Business, and you want to hear Lauren's take on them in a future episode of the Podcast, Follow Lauren on Instagram here @laurenlappin_. Listener Questions:What do you have your Team do when Clients aren't booked in? What jobs do you get done in the gaps?Do you use the Timely Points/Rewards system in Salon? (09:00).Getting Clients to Rebook. (14:30).Rebranding and Reinvention in the Beauty Industry - plus marketing a rebrand. (20:00).Should I let go of a Team Member with Poor Retention? (30:00).....Get Timely: https://www.gettimely.com/?partner=laurenlappin Use Code: LAURENL50 - for 50% off your first 3 months - offer for new customers only. Disclosure: I may receive compensation from your actions through the Timely link above. ....Rate and Review the Show in Apple: https://podcasts.apple.com/au/podcast/the-lash-business-lounge/id1609510128Rate and Comment in Spotify: https://open.spotify.com/show/0xvJ8MNZM9cbjYBGcMDtb8?si=b23764e4d0ed4b59Allure's Instagram: https://www.instagram.com/allure_lashbeautybar....This Episode was Recorded and Produced by Josh Liston at DeadsetPodcasting.com

Join SALON Goals: In this week's Q&A episode (part 1 of 3) Lauren tackles a list of fantastic Listener Questions from a recent Instagram Poll - with the bulk of the questions being focussed around Phone Usage in the Salon, Hiring, Social Media, and Growth. If you have any burning questions for your Salon Business, and you want to hear Lauren's take on them in a future episode of the Podcast, Follow Lauren on Instagram here @laurenlappin_. Phone Usage in the Salon.Social Media Content for new vs established Salon businesses. (07:30).Hiring Skilled vs Unskilled Staff. (12:30).Tips for Business Owners looking to grow their Business and build a Team. (19:30). Dealing with Social Media Burnout and endlessly chasing trends. (21:00).Listen to Ep. 127 - Hiring Skilled vs Unskilled Staff: https://player.captivate.fm/episode/d0e39f53-dbc4-41bc-b01c-6ec1436f0a29Listen to Ep. 140 - The Truth About Burnout in the Beauty Industry: https://player.captivate.fm/episode/ce9c7d8a-b0a4-41a3-8548-4173522b6560Listen to Ep. 141 - How to Stay Consistent with Your Salon Socials: https://player.captivate.fm/episode/42749bde-39de-4cd7-8b8f-9d09ae375a90....Rate and Review the Show in Apple: https://podcasts.apple.com/au/podcast/the-lash-business-lounge/id1609510128Rate and Comment in Spotify: https://open.spotify.com/show/0xvJ8MNZM9cbjYBGcMDtb8?si=b23764e4d0ed4b59Allure's Instagram: https://www.instagram.com/allure_lashbeautybar....This Episode was Recorded and Produced by Josh Liston at DeadsetPodcasting.com....This episodes theme music (Title: 'Highlander'') is from the amazing 'Scandianvianz'. Check them out on YouTube here and Subscribe to their Playlists: https://www.youtube.com/watch?v=NIGxBs8IPHM&list=PLzCxunOM5WFLOaTRCzeGrODz8TWaLrbhv&index=24

https://www.instagram.com/laurenlappin_Are you the bottleneck in your own Business? In this week's episode, Lauren discusses how to know if you are, and what to do about it."A bottleneck in business is any limiting factor (in a process) that slows the growth of your Business." ~ Lauren Lappin. Some Examples of Salon Business Bottlenecks: You have current and/or potential Clients waiting on you to confirm bookings and reply to DM's, calls, emails. (05:00).Your Team needs to get approval on absolutely everything in the Salon. (06:20).Content not getting posted unless you make it. (06:40).You're the only person who can order stock properly, and it doesn't get done on time. (You're running out of essential supplies). (07:20).5 Signs That You Might Be The Bottleneck in Your Own Business: Are you involved in every single decision in the Salon? (10:00).Are you avoiding delegating things, because you believe it's quicker/easier just to do it yourself? (11:00).Are you the only one who knows exactly how everything works in your Business? (12:00).Are you spending all of your time working IN your Business, and not ON it? (13:30).Does your Team feel empowered to take initiative and do things on their own? (14:00).How to Stop Being the Bottleneck in Your Business:Do a Time Audit. Where and how are you spending your time? (21:00).Create one simple system/procedure for a task you want to hand off. (25:45).Start training and building trust with your Team. (29:00).Schedule CEO Time each week. (30:00).Listen to The Hidden Signs of Burnout in the Beauty Industry: https://player.captivate.fm/episode/ce9c7d8a-b0a4-41a3-8548-4173522b6560....Rate and Review the Show in Apple: https://podcasts.apple.com/au/podcast/the-lash-business-lounge/id1609510128Rate the Show in Spotify: https://open.spotify.com/show/0xvJ8MNZM9cbjYBGcMDtb8?si=b23764e4d0ed4b59Lauren on Instagram: https://www.instagram.com/laurenlappin_Allure's Instagram: https://www.instagram.com/allure_lashbeautybar....This Episode was Recorded and Produced by Josh Liston at DeadsetPodcasting.com....This episodes theme music (Title: 'Highlander'') is from the amazing 'Scandianvianz'. Check them out on YouTube here and Subscribe to their Playlists: https://www.youtube.com/watch?v=NIGxBs8IPHM&list=PLzCxunOM5WFLOaTRCzeGrODz8TWaLrbhv&index=24

Done-for-You Policy and Procedure Manual.In this week's episode Lauren discusses the 4 Signs You're Ready to Hire, and what to do if you're not. "The cost of waiting too long to hire, is that you might end up hiring out of desperation, and a desperate hire is often a bad hire." ~ Lauren Lappin. 4 Signs You're Ready to Hire: Your client demand is outpacing your capacity. (07:30).You're constantly working IN the business, not ON it. (10:55).You've started the process of creating Systems and documenting Policies. (12:45).You're mentally ready to let go. (17:30). Lauren's 3 Biggest Hiring Tips:Don't hire when you're desperate. (20:30).Don't wait until you're burnt out (21:00).Don't try and find a clone of you. (21:45).Done-for-You Policy and Procedure Manual.....Rate and Review the Show in Apple: https://podcasts.apple.com/au/podcast/the-lash-business-lounge/id1609510128Rate the Show in Spotify: https://open.spotify.com/show/0xvJ8MNZM9cbjYBGcMDtb8?si=b23764e4d0ed4b59Lauren on Instagram: https://www.instagram.com/laurenlappin_Allure's Instagram: https://www.instagram.com/allure_lashbeautybar....This Episode was Recorded and Produced by Josh Liston at DeadsetPodcasting.com....This episodes theme music (Title: 'Highlander'') is from the amazing 'Scandianvianz'. Check them out on YouTube here and Subscribe to their Playlists: https://www.youtube.com/watch?v=NIGxBs8IPHM&list=PLzCxunOM5WFLOaTRCzeGrODz8TWaLrbhv&index=24

https://www.instagram.com/laurenlappin_In this week's episode Lauren shares the 5 signs that you might be stuck in a Hobby Mindset, and that you might treating your Business like a hobby or side-hustle. Lauren then goes on to share 5 proven ways to break out of The Hobby Mindset in your Beauty Business. The 5 Signs That You're Stuck in The Hobby Mindset: You don't know your numbers. (01:40).Your prices haven't gone up in a really long time. (02:15). You're available All The Time. (03:30).You keep offering services that you don't enjoy doing and/or services that aren't profitable. (05:30).You keep saying 'one day' and not taking action. (06:15). How to Break Free from The Hobby Mindset in Business:Decide that You're the Boss!! (07:45). Review your Service Profitability. (09:30). You need to create structure and boundaries. (Plan CEO-Time each week). (11:30). You need to start being OK with letting people go. (14:45). You need to Start before you feel ready. (17:30). SALON GOALS: https://laurenlappin.com.au/salon-goals....Rate and Review the Show in Apple: https://podcasts.apple.com/au/podcast/the-lash-business-lounge/id1609510128Rate the Show in Spotify: https://open.spotify.com/show/0xvJ8MNZM9cbjYBGcMDtb8?si=b23764e4d0ed4b59Lauren on Instagram: https://www.instagram.com/laurenlappin_Allure's Instagram: https://www.instagram.com/allure_lashbeautybar....This Episode was Recorded and Produced by Josh Liston at DeadsetPodcasting.com....This episodes theme music (Title: 'Highlander'') is from the amazing 'Scandianvianz'. Check them out on YouTube here and Subscribe to their Playlists: https://www.youtube.com/watch?v=NIGxBs8IPHM&list=PLzCxunOM5WFLOaTRCzeGrODz8TWaLrbhv&index=24

Salon Goals: https://laurenlappin.com.au/salon-goalsIn this week's episode Lauren discusses how you can stay consistent and effective with your Salon Socials, even when you're busy AF. • How consistent social media marketing was crucial in Lauren growing multiple successful beauty businesses since 2014. (02:45).• Getting to 5,000 Followers. (09:30).• Don't put Content Creation last on your To-do list. (12:00).• Put a time limit on your Content Creation block for the week. (14:00).• We want Customers, not just Followers. (16:00).• Staying consistent is paramount to your success. (19:00).• Test and refine a weekly posting structure. An example plug & play posting framework from Lauren. (21:00).Monday: Educational post.Tuesday: Showcase a transformation or a Before & After.Wednesday: Post a Client testimonial or review.Thursday: Personal connection post.Friday: Bust a myth or share a useful clarification. • Batch your content creation. (28:30).• Use your Notes app. (29:15).• Focus on the right metrics. (30:45).• We want Local High-trust Followers. (31:30).• Content Creation in the age of AI. (32:45).• The InShot app for video editing. (35:00).....Rate and Review the Show in Apple: https://podcasts.apple.com/au/podcast/the-lash-business-lounge/id1609510128Rate the Show in Spotify: https://open.spotify.com/show/0xvJ8MNZM9cbjYBGcMDtb8?si=b23764e4d0ed4b59Lauren on Instagram: https://www.instagram.com/laurenlappin_Allure's Instagram: https://www.instagram.com/allure_lashbeautybar....This Episode was Recorded and Produced by Josh Liston at DeadsetPodcasting.com....This episodes theme music (Title: 'Highlander'') is from the amazing 'Scandianvianz'. Check them out on YouTube here and Subscribe to their Playlists: https://www.youtube.com/watch?v=NIGxBs8IPHM&list=PLzCxunOM5WFLOaTRCzeGrODz8TWaLrbhv&index=24

https://www.instagram.com/laurenlappin_In this week's episode Lauren tackles an incredibly important (and complex) topic that impacts the majority of Beauty Industry Professional and Salon Owners at some point during their careers, burnout. Lauren first covers the early warning signs of impending burnout (how to know it's coming), and she then goes on to share five proven ways to fight back and even overcome burnout in your beauty business. The Early Warning Signs of Burnout in Your Business:You start fantasising about scenarios that would force you into having time away from your Business. (06:00).You might stop caring about the things you used to love. (07:30).You're not adjusting your pricing to make work feel more worthwhile, and the investment you have in your work is slipping. (08:45).You feel stuck on the Hamster Wheel of Lashing. (09:30).You're going through the motions. You're not enjoying your business and work anymore. (10:00)."Burnout often happens when you're so far off your why, it's not funny." ~ Lauren Lappin.5 Steps to Coming Back from Burnout:Look at your week. Where are you spending your time and energy? (15:30).Audit your Services. Which services drain you, and which ones light you up? (17:45).Raise your Prices. (19:00).Start saying NO much more often. (20:00).Do something the reignites your Passion. (21:40).....Rate and Review the Show in Apple: https://podcasts.apple.com/au/podcast/the-lash-business-lounge/id1609510128Rate the Show in Spotify: https://open.spotify.com/show/0xvJ8MNZM9cbjYBGcMDtb8?si=b23764e4d0ed4b59Lauren on Instagram: https://www.instagram.com/laurenlappin_Allure's Instagram: https://www.instagram.com/allure_lashbeautybar....This Episode was Recorded and Produced by Josh Liston at DeadsetPodcasting.com....This episodes theme music (Title: 'Highlander'') is from the amazing 'Scandianvianz'. Check them out on YouTube here and Subscribe to their Playlists: https://www.youtube.com/watch?v=NIGxBs8IPHM&list=PLzCxunOM5WFLOaTRCzeGrODz8TWaLrbhv&index=24

https://www.instagram.com/laurenlappin_In this week's episode Lauren discusses the good and the bad of trying to book a basic beauty service (online) while on a recent trip to Melbourne, Victoria, and spoiler alert, there was a lot of bad. Lauren searched for, and found, 5 different Salons and attempted to book a service online with each of them, and for the most part she found the process frustrating and/or a complete waste of her time. Is Your Online Booking Process Losing You Potential Clients?• "I was struck by how hard it was to book in with 4-of-the-5 Salons online." ~ (03:30).• "It was all too hard, so I just gave up." ~ (07:50).• "People want easy! They don't want to put in extra effort just to book in with you." ~ (10:15). • "I love it when I book online with a business that has streamlined processes (and payment options)." ~ (12:45).• "Avoid potentially confusing and/or lingo-heavy service names on your online booking system." ~ (14:00).• "Ask someone outside of the beauty industry to test your booking process for you and to give you feedback (good, bad, and otherwise)." ~ (16:15).• "Your Booking Process should take 2-3 minutes without confusing, and the payment options should be as simple and as convenient as possible." ~ (18:00).....Rate and Review the Show in Apple: https://podcasts.apple.com/au/podcast/the-lash-business-lounge/id1609510128Rate the Show in Spotify: https://open.spotify.com/show/0xvJ8MNZM9cbjYBGcMDtb8?si=b23764e4d0ed4b59Lauren on Instagram: https://www.instagram.com/laurenlappin_Allure's Instagram: https://www.instagram.com/allure_lashbeautybar....This Episode was Recorded and Produced by Josh Liston at DeadsetPodcasting.com....This episodes theme music (Title: 'Highlander'') is from the amazing 'Scandianvianz'. Check them out on YouTube here and Subscribe to their Playlists: https://www.youtube.com/watch?v=NIGxBs8IPHM&list=PLzCxunOM5WFLOaTRCzeGrODz8TWaLrbhv&index=24

https://www.instagram.com/laurenlappin_In this week's episode Lauren is joined by her Salon Manager, Jemma, and they dive deep into all things Salon Management and Leadership. Topics Covered in this Episode:• Micromanagement. (12:00).• The impacts of poor leadership on both productivity, and Team morale. (15:30).• What's it like stepping into management in the Beauty space? (21:30).• What does Jemma think makes for a great Salon Team and Team Member? (25:00).• What are the biggest mistakes Salon Owners make when managing their Teams? (31:00).• Setting your Team up for maximum success. (36:00).• What advice does Jemma have for Owners and Managers in the Beauty space? (39:00)."All the best things happen on the other side of tough conversations." Listen to 5 Leadership Lessons I Wish I Knew Sooner: https://player.captivate.fm/episode/da3d73f7-f5ae-423c-9159-c0869dbc1c2a ....Rate and Review the Show in Apple: https://podcasts.apple.com/au/podcast/the-lash-business-lounge/id1609510128Rate the Show in Spotify: https://open.spotify.com/show/0xvJ8MNZM9cbjYBGcMDtb8?si=b23764e4d0ed4b59Lauren on Instagram: https://www.instagram.com/laurenlappin_Allure's Instagram: https://www.instagram.com/allure_lashbeautybar....This Episode was Recorded and Produced by Josh Liston at DeadsetPodcasting.com....This episodes theme music (Title: 'Highlander'') is from the amazing 'Scandianvianz'. Check them out on YouTube here and Subscribe to their Playlists: https://www.youtube.com/watch?v=NIGxBs8IPHM&list=PLzCxunOM5WFLOaTRCzeGrODz8TWaLrbhv&index=24

Booked & Busy: https://laurenlappin.com.au/booked-and-busyIn this week's episode Lauren tackles a list of amazing (and at times challenging) Listener Questions from a recent Instagram Poll - with the bulk of the questions being focused on and around Staffing and Employee motivation and management. If you have any burning questions for your Salon Business, and you want to hear Lauren's take on them in a future episode of the Podcast, Follow Lauren on Instagram here @laurenlappin_. How does Lauren reward her Team? How would Lauren handle people leaving and starting their own Business? (02:30).Stepping away from the Business. (09:00).How to build up New Staff's clientele. (15:45).Have you ever felt like giving up because you can't find reliable Team Members? (21:00).How would you approach a situation where a Staff Members is calling-in sick on a regular basis, as much as twice per month every month? (23:30). Booked & Busy: https://laurenlappin.com.au/booked-and-busy....Rate and Review the Show in Apple: https://podcasts.apple.com/au/podcast/the-lash-business-lounge/id1609510128Rate and Comment in Spotify: https://open.spotify.com/show/0xvJ8MNZM9cbjYBGcMDtb8?si=b23764e4d0ed4b59Allure's Instagram: https://www.instagram.com/allure_lashbeautybar....This Episode was Recorded and Produced by Josh Liston at DeadsetPodcasting.com....This episodes theme music (Title: 'Highlander'') is from the amazing 'Scandianvianz'. Check them out on YouTube here and Subscribe to their Playlists: https://www.youtube.com/watch?v=NIGxBs8IPHM&list=PLzCxunOM5WFLOaTRCzeGrODz8TWaLrbhv&index=24

https://www.instagram.com/laurenlappin_In this week's episode Lauren discusses some of the most common financial mistakes that Salon Owners (of all experience levels) make, and how you can work to avoid them.You don't need to address all the potential financial mistakes in your business at the same time, just take them one a time and watch your revenue and your profitability grow ~ Lauren Lappin.8 Common Financial Mistakes that Salon Owners Make: Not having proper daily processes for handling transactions and cash. (01:30).Not optimising your Salon Calendar/Schedule, and not Block-Booking. (05:45).Not taking retail seriously enough. (10:30).Not maximising add-ons and upgrades to services. (15:30).Ignoring your reports, and running your business with blinders on. Not knowing (and understanding ) your key numbers. (18:30).Overspending on supplies and other business costs without checking for better deals and seeking out discounts from suppliers. (22:00). Undercharging and/or not increasing your prices, ever. (24:30).Not incentivising your Team to perform at their absolute best. (28:30).Rate and Review the Show in Apple: https://podcasts.apple.com/au/podcast/the-lash-business-lounge/id1609510128Rate the Show in Spotify: https://open.spotify.com/show/0xvJ8MNZM9cbjYBGcMDtb8?si=b23764e4d0ed4b59Lauren on Instagram: https://www.instagram.com/laurenlappin_Allure's Instagram: https://www.instagram.com/allure_lashbeautybar....This Episode was Recorded and Produced by Josh Liston at DeadsetPodcasting.com....This episodes theme music (Title: 'Highlander'') is from the amazing 'Scandianvianz'. Check them out on YouTube here and Subscribe to their Playlists: https://www.youtube.com/watch?v=NIGxBs8IPHM&list=PLzCxunOM5WFLOaTRCzeGrODz8TWaLrbhv&index=24