Ep. 155: How To Keep Your Client Relationships Professional (without the guilt).
Description
https://www.laurenlappin.com.au/private-coaching
In this week's episode Lauren discusses the incredibly important (yet often unspoken about) topic of Keeping Your Client Relationships Professional, and how to do so without the guilt.
• Dealing with personal questions as a Beauty Professional. (08:30 ).
• Supporting your Team with systems and policies. (10:30 ).
• What to do if Clients are inviting you to events/parties/personal get-togethers. (14:20 ).
• What to do if a Client puts you on the spot. (16:30 ).
• Firm boundaries are paramount in Professional Client Relationships. Have A Salon Phone!!! (18:30 ).
• Establish a Centralised Communication Process that your Team can easily default over to when Clients contact them directly, both inside and outside of work hours. (20:00 ).
• Have firm Policies in place around personal details NOT being shared with Clients — both your own and your Teams'. (22:30 ).
• Clients Relationships on Social Media. (23:00 ).
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Lauren on Instagram: https://www.instagram.com/laurenlappin_
Allure's Instagram: https://www.instagram.com/allure_lashbeautybar
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This Episode was Recorded and Produced by Josh Liston at JCAL Media Group - https://www.jcaldigital.org/podcast-editing
United States
