The Tourism Chat Show

In the final episode of our TRENZ Unpacked series prior to the big event, Michelle chats with Rebecca Ingram, Chief Executive of Tourism Industry Aotearoa (TIA), just weeks out from TRENZ 2025. Together, they dive into: What’s New at TRENZ 2025 More informal networking time, a refreshed welcome function, a rejigged TRENZ Talks format, and better flow across the full event programme based on industry feedback. Behind the Scenes of Planning TRENZ From technology and appointment-matching algorithms to catering, media, risk management and ministerial hosting – it’s a team effort at every level, with planning already underway for 2026! Real ROI for Operators TIA’s impact research shows 74% of sellers expect to generate over $50K in revenue from their TRENZ appointments – and for many, it’s six figures or more. A compelling case for why TRENZ is a no-brainer in your annual sales strategy. Quality Match Making Over 37,000 meeting requests were made this year, with 99.6% of mutual appointment requests fulfilled thanks to the locally built TRENZ Connect tech platform. Why Post-Event Feedback Matters TIA actively uses your survey responses to shape future events and improve the experience year-on-year – including catering upgrades and sustainability practices. Beyond TRENZ – The Role of TIA Michelle and Bex also chat about the wider mahi of TIA – advocacy, member support, sustainability, and the newly announced TIA-TNZ marketing working group designed to strengthen industry input into TNZ’s campaigns. Hope for the Future Despite global uncertainty, Rebecca shares her optimism for NZ tourism, powered by values-driven people, manaakitanga, and the deeply personal nature of the experiences we offer. Final Thought: “Diversity is good” – Rebecca encourages tourism operators to embrace new markets and build resilience by diversifying their trade relationships at TRENZ 2025. __________________________________________________ Powered by https://www.destinatenz.com  If you, or someone you work with has a great tourism story to share, and would like to come onto the show, please get in touch! This is an independent podcast by tourism strategist Michelle Caldwell. We are absolutely dedicated to bringing you the best tourism business stories and sharing marketing tips and strategies to your ears each week! The best way you can support The Tourism Chat Show is by subscribing, leaving a (rave!) review, (five star!) rating and spreading the word on social media with your friends, family, and colleagues- we love you for that! 🥰 Today's Guest Rebecca Ingram: https://www.linkedin.com/in/rebecca-ingram-8450208/  Resources and Links to connect with us: Love the show? You can support us by buying a coffee ☕️ here — https://www.buymeacoffee.com/DestinateNZ Share you thoughts and say hi to us on social: Instagram: https://www.instagram.com/thetourismchatshow Michelle Caldwell LinkedIn: https://www.linkedin.com/in/michellekcaldwell/ Website: www.destinatenz.com If you'd like to advertise or feature on the show, please check out our media kit - https://www.destinatenz.com/podcast 

In this episode of The Tourism Chat Show, Michelle sits down with RotoruaNZ’s Lou Baddeley to unpack one of the most underrated – yet crucial – parts of the TRENZ experience: networking. Whether you're a natural connector or someone who dreads striking up a conversation in a coffee queue, this episode is packed with practical tips to help you build relationships, spark opportunity, and turn casual chats into long-term business. Key takeaways include: Why networking matters: TRENZ is more than just scheduled appointments. It’s about those unstructured moments – in the coffee line, on a famil, or even on the dance floor – that can spark lasting relationships and real business. Overcoming the fear: Strategies to help introverts feel more confident, including ‘soft networking’ techniques, using extroverts to help with introductions, and remembering that everyone feels awkward sometimes. Networking opportunities at TRENZ 2025: From the ECNI hosted welcome function to the iconic farewell event at Skyline Rotorua – there are plenty of chances to connect outside your appointment schedule. Following up effectively: Lou shares her follow-up formula, from personalised emails with meeting photos to quarterly updates and using WhatsApp to stay top of mind. Market-specific insights: Learn how networking styles differ across key international markets like India and the US – and how to adapt your approach. Leveraging social media: From LinkedIn to Instagram and WhatsApp – Lou talks about how to use these platforms to keep conversations going and showcase your brand. Trends for networking in trade: Hybrid events, AI matchmaking, and digital business cards are changing the game – but the fundamentals of relationship building remain the same. Lou’s top tip? Go in with a plan, but stay flexible. Use your network to get introduced, and don’t underestimate the value of a spontaneous, genuine conversation. ___________________________________________ Powered by https://www.destinatenz.com  If you, or someone you work with has a great tourism story to share, and would like to come onto the show, please get in touch! This is an independent podcast by tourism strategist Michelle Caldwell. We are absolutely dedicated to bringing you the best tourism business stories and sharing marketing tips and strategies to your ears each week! The best way you can support The Tourism Chat Show is by subscribing, leaving a (rave!) review, (five star!) rating and spreading the word on social media with your friends, family, and colleagues- we love you for that! 🥰 Today's Guest Lou Baddiley - https://www.linkedin.com/in/lou-baddiley-47317932/ Find Lou in Instagram - https://www.instagram.com/louthebeautyfoodie  Resources and Links to connect with us: Love the show? You can support us by buying a coffee ☕️ here — https://www.buymeacoffee.com/DestinateNZ Share you thoughts and say hi to us on social: Instagram: https://www.instagram.com/thetourismchatshow Michelle Caldwell LinkedIn: https://www.linkedin.com/in/michellekcaldwell/ Website: www.destinatenz.com If you'd like to advertise or feature on the show, please check out our media kit - https://www.destinatenz.com/podcast 

In this special episode of The Tourism Chat Show, Michelle chats with Andrew Wilson, Chief Executive of RotoruaNZ, to unpack everything Rotorua has planned for TRENZ 2025 – and let’s just say, it's shaping up to be something pretty special. Highlights include: Appointment Schedules Now Live: Get across the new Trends Connect features – including a full list of missed appointment requests and mutual time slots to help you fill your calendar efficiently. Rotorua’s Strength as Host City: Andrew shares what makes Rotorua the perfect destination to host TRENZ – from its walkability and innovation to its strong operator community and manaakitanga. The Big Welcome: Delegates can expect a powerful pōhiri at the Sir Howard Morrison Centre, followed by a separate welcome function on Tuesday night. Host City Famil Experiences: Over 20 operators are involved in this year’s host city famil programme, offering immersive, first-hand experiences of Rotorua’s top tourism products. Product Updates & Surprises: Expect to see major investments, new experiences (some still under wraps), and upgraded attractions like Wai Ariki Spa and Skyline. Sustainability in Action: Rotorua’s operators lead with humility and purpose – backed by over 25 years of the local sustainability charter. From geothermal heating at the venue to supply chain scrutiny, the region walks the talk. Final Night Celebration: It’s not officially on the TRENZ programme – but it’s happening. The legendary farewell event is back at Skyline Rotorua, and expectations are high. Andrew also reflects on the evolving nature of Rotorua’s tourism industry, including a shift toward premium experiences, new hotel developments, and the growing fusion of culture, eco-tourism and adventure. __________________________________________________ Powered by https://www.destinatenz.com  If you, or someone you work with has a great tourism story to share, and would like to come onto the show, please get in touch! This is an independent podcast by tourism strategist Michelle Caldwell. We are absolutely dedicated to bringing you the best tourism business stories and sharing marketing tips and strategies to your ears each week! The best way you can support The Tourism Chat Show is by subscribing, leaving a (rave!) review, (five star!) rating and spreading the word on social media with your friends, family, and colleagues- we love you for that! 🥰 Today's Guest Andrew Wilson - https://www.linkedin.com/in/andrew-wilson-88187217/  For more info on Rotorua - https://www.rotoruanz.com/  Resources and Links to connect with us: Love the show? You can support us by buying a coffee ☕️ here — https://www.buymeacoffee.com/DestinateNZ Share you thoughts and say hi to us on social: Instagram: https://www.instagram.com/thetourismchatshow Michelle Caldwell LinkedIn: https://www.linkedin.com/in/michellekcaldwell/ Website: www.destinatenz.com If you'd like to advertise or feature on the show, please check out our media kit - https://www.destinatenz.com/podcast 

In this episode of the Tourism Chat Show, hosted by Michelle Caldwell, the spotlight is once again on women in tourism. Michelle launches with exciting details about the Women in Tourism Accelerator program competition, run in conjunction with Grow Tourism and Powrsuit.   The episode features Kylie Ruwhiu-Karawana, Managing Director of TRC Tourism.   Kylie shares her inspiring career journey, encompassing roles from Tourism New Zealand to managing a multinational, and eventually leading TRC Tourism. She discusses her passion for Aotearoa, helping Māori communities, and sustainable tourism. Kylie also delves into her experiences with multicultural work, leadership lessons, and tips for emerging leaders in the tourism industry. The conversation touches on the strengths of new generations, tourism trends, and Kylie's vision for the future of women in tourism.   00:00 Welcome to the Tourism Chat Show 00:22 Exciting Competition Announcement 01:34 Introducing Kylie Ruwhiu-Karawana 02:58 Kylie's Career Journey 08:38 Challenges and Opportunities 13:31 Leadership Lessons and Advice 28:51 Future of Women in Tourism 30:56 Conclusion and Farewell   _____________________________________________________ Powered by https://www.destinatenz.com  If you, or someone you work with has a great tourism story to share, and would like to come onto the show, please get in touch! This is an independent podcast by tourism strategist Michelle Caldwell. We are absolutely dedicated to bringing you the best tourism business stories and sharing marketing tips and strategies to your ears each week! The best way you can support The Tourism Chat Show is by subscribing, leaving a (rave!) review, (five star!) rating and spreading the word on social media with your friends, family, and colleagues- we love you for that! 🥰 Today's Guest Kylie Ruwhiu-Karawana - https://www.linkedin.com/in/kylie-ruwhiu-karawana/  Resources and Links to connect with us: Love the show? You can support us by buying a coffee ☕️ here — https://www.buymeacoffee.com/DestinateNZ Share you thoughts and say hi to us on social: Instagram: https://www.instagram.com/thetourismchatshow Michelle Caldwell LinkedIn: https://www.linkedin.com/in/michellekcaldwell/ Website: www.destinatenz.com If you'd like to advertise or feature on the show, please check out our media kit - https://www.destinatenz.com/podcast 

Breaking Barriers: Women in Tourism Leadership & the Career Accelerator Episode Summary: In this episode, Michelle is joined by three incredible wahine toa who are making waves in the tourism and leadership space: Alex Dykman from Grow Tourism, and Kristen Lunman and Natalie Ferguson from PowrSuit. They discuss the challenges and opportunities for women in tourism, the gender leadership gap, and why now is the time to take action. The conversation covers the launch of the Women in Tourism Career Accelerator, a groundbreaking initiative designed to equip women with the skills, networks, and confidence to step into leadership roles within the visitor economy. They explore the barriers that have historically held women back, the power of networking, and how small, actionable steps can lead to major change in the industry. With real-world examples of businesses already leading the way, insights from experts, and practical advice for women looking to advance their careers, this episode is an essential listen for anyone passionate about diversity, leadership, and the future of tourism. What You'll Learn in This Episode: The current gender leadership gap in tourism and why it needs to change. How the Women in Tourism Career Accelerator is designed to support career progression. Why networking is key to success and how to approach it in a way that feels natural. The biggest barriers to women in leadership and how we can overcome them. Success stories from tourism businesses leading the way in diversity. How to take control of your personal brand and position yourself for leadership. Guests: Alex Dykman (Grow Tourism) – Founder of Maverick Digital & Grow Tourism, dedicated to building a stronger and more future-ready tourism industry by investing in its people. Kristen Lunman, Co-founder, Powrsuit  From a family of entrepreneurs, Kristen is attracted to challenging the status quo. Her startup journey in New Zealand started with Wipster, a video SaaS solution. Until 2021, she was the co-founder and CEO of Hatch, an investment app. More recently, she is one half of the dynamic duo behind Powrsuit, a career accelerator for women on the way up. When she does have spare time, it's spent with her family on the sidelines or on a surfboard. Natalie Ferguson, Co-founder, Powrsuit Nat caught the entrepreneurial bug at university, and at 19, embarked on her first venture. Twenty years on, she’s had multiple exits, a few painful failures, and everything in between. With a knack for tackling complex problems, Nat changed the wealth-building behaviour of nearly 200,000 customers through her last startup, Hatch. Now, she’s closing the gender leadership gap with Powrsuit, a career accelerator for women at every stage. Resources & Links: Women in Tourism Career Accelerator: Sign up for early bird pricing Get more Powrsuit: Every week, on our newsletter and podcast, deep dive into one self-leadership skill or challenge, complete with a 30-second action.  Listen: https://open.spotify.com/show/2sC4y2gnTFmLRbSLHd7CLh and Sign up:  https://powrsuit.com/newsletters/  Grow Tourism: https://growtourism.com/  PowerSuit Newsletter: Connect with our guests: Alex – https://www.linkedin.com/in/adykman/  Kristen – https://www.linkedin.com/in/kristen-lunman/  Natalie – https://www.linkedin.com/in/natalieferguson/  Take Action: Kristen’s challenge for listeners: In your next meeting, say one thing! Whether it’s a question, comment, or idea—start making your voice heard. Small actions lead to big change. Join the conversation and share your thoughts on social media using #WomenInTourism #PowerSuit #GrowTourism. Let’s work together to close the leadership gap in tourism! 🎧 Listen & Subscribe: Don’t miss an episode! Subscribe to the podcast on your favourite podcast app. If you enjoyed this episode, please leave a review and share it with someone who needs to hear it! _____________________________________________________________ Powered by https://www.destinatenz.com  If you, or someone you work with has a great tourism story to share, and would like to come onto the show, please get in touch! This is an independent podcast by tourism strategist Michelle Caldwell. We are absolutely dedicated to bringing you the best tourism business stories and sharing marketing tips and strategies to your ears each week!  Resources and Links to connect with us: Love the show? You can support us by buying a coffee ☕️ here — https://www.buymeacoffee.com/DestinateNZ Share you thoughts and say hi to us on social: Instagram: https://www.instagram.com/thetourismchatshow Michelle Caldwell LinkedIn: https://www.linkedin.com/in/michellekcaldwell/ Website: www.destinatenz.com If you'd like to advertise or feature on the show, please check out our media kit - https://www.destinatenz.com/podcast 

In this special bonus episode, we celebrate International Women’s Day with Kerry Walker, CEO of Southern Discoveries. Kerry shares her journey in tourism, from starting as a hotel receptionist in Taupō to leading one of New Zealand’s top tourism businesses. She reflects on the challenges women face in leadership, including gender bias, imposter syndrome, and the importance of resilience and continuous learning. We discuss how the industry can create more inclusive workplaces, the value of mentorship, and why diversity in leadership matters. Kerry offers practical advice for women aspiring to leadership, encouraging them to build strong skill sets, advocate for themselves, and challenge the status quo. She also shares insights on personal brand, workplace culture, and the importance of surrounding yourself with the right people. In closing, she reflects on the progress made for women in tourism and the work still needed to ensure equity at all levels. 00:00 Welcome to the Tourism Chat Show 00:24 The Significance of International Women's Day 00:47 Celebrating Women in Various Fields 01:07 Reflecting on Progress and Challenges 01:49 Empowerment and Inspiration 02:51 Interview Introduction: Kerry Walker 03:49 Kerry Walker's Career Journey 06:54 Challenges and Successes in Leadership 11:01 Barriers and Strengths in Leadership 15:12 Personal Brand and Mentorship 22:58 Creating Supportive Environments for Women 24:54 Overcoming Imposter Syndrome 26:08 Advice for Women in Leadership 28:08 Shoutouts to Inspirational Women 29:44 Conclusion and Thank You _____________________________________________________ Powered by https://www.destinatenz.com  If you, or someone you work with has a great tourism story to share, and would like to come onto the show, please get in touch! This is an independent podcast by tourism strategist Michelle Caldwell. We are absolutely dedicated to bringing you the best tourism business stories and sharing marketing tips and strategies to your ears each week! The best way you can support The Tourism Chat Show is by subscribing, leaving a (rave!) review, (five star!) rating and spreading the word on social media with your friends, family, and colleagues- we love you for that! 🥰 Today's Guest Kerry Walker - https://www.linkedin.com/in/kerry-walker-2a73ba18/  Resources and Links to connect with us: Love the show? You can support us by buying a coffee ☕️ here — https://www.buymeacoffee.com/DestinateNZ Share you thoughts and say hi to us on social: Instagram: https://www.instagram.com/thetourismchatshow Michelle Caldwell LinkedIn: https://www.linkedin.com/in/michellekcaldwell/ Website: www.destinatenz.com If you'd like to advertise or feature on the show, please check out our media kit - https://www.destinatenz.com/podcast 

Kia ora and welcome back to The Tourism Chat Show! In this TRENZ Unpacked episode, host Michelle Caldwell shares her expert tips on how to maximise your appointment streams at TRENZ 2025. If you've ever felt like you were winging it at TRENZ, running from meeting to meeting without a clear strategy—this episode is for you! Michelle breaks down how to define your key markets, research buyers, and turn that knowledge into an effective pitch. Plus, stick around for a special interview with Prasad from General Travel in India. He shares valuable insights into what Indian buyers are looking for at TRENZ and how to stand out when selling to this growing market. Key Takeaways: 1. Define Your Key Markets Look at your past visitor data – Where are your customers coming from? Analyse industry trends – Are there emerging opportunities? Be specific about your ideal traveler – Luxury? Adventure? Family? Knowing this will help target the right buyers. 2. Research Buyers in Advance Use TRENZConnect to review attending buyers and their profiles. Prioritise quality over quantity – Focus on those who align with your market. Reach out in advance to secure meetings and maximise mutual appointment rankings. 3. Turn Research into an Effective Pitch Show buyers you understand their needs: “I saw that your company specialises in small group adventures; here’s how my product fits in.” Make it easy for them: Highlight transport options, package opportunities, and exclusives. Be solution-focussed: Address potential challenges buyers may have and provide clear answers. 4. Follow Up Like a Pro Send personalised emails referencing your conversation. Provide necessary collateral: images, rates, and booking details. Make it easy for buyers to take the next step. Special Guest: Prasad Bagade from General Travel India Michelle chats with Prasad from General Travel, who provides a deep dive into the Indian travel market, booking trends, and key insights for working with Indian buyers. Highlights from the Conversation: Indian travel trends: Increasing demand for unique experiences, self-drive itineraries, and adventure activities. Peak booking seasons: Travel happens year-round, but peak times are Diwali, Christmas, and school holidays. Key factors for success: Food options (particularly vegetarian choices), clear communication, and reliable customer service. Working through inbound operators: Why Indian agents prefer working with ITOs and how it streamlines the process for New Zealand suppliers. Bonus Episodes! We have a special second episode this week to celebrate International Women’s Day! Tune in on Friday for an inspiring discussion on women in leadership in tourism. Plus, next week, we have a BIG announcement related to women in tourism—so make sure you’re subscribed and don’t miss it! Final Thoughts If you’re attending TRENZ 2025, now is the time to get strategic about your meetings. Make sure you define your markets, research the right buyers, and prepare a strong pitch. Enjoyed this episode? Share it with someone who’s attending TRENZ this year! Ka kite! Powered by https://www.destinatenz.com  If you, or someone you work with has a great tourism story to share, and would like to come onto the show, please get in touch! This is an independent podcast by tourism strategist Michelle Caldwell. We are absolutely dedicated to bringing you the best tourism business stories and sharing marketing tips and strategies to your ears each week! The best way you can support The Tourism Chat Show is by subscribing, leaving a (rave!) review, (five star!) rating and spreading the word on social media with your friends, family, and colleagues- we love you for that! 🥰 Today's Guest Prasad Bagade Designation: Sales Manager India Email: prasad.bagade@generaltravel.co.nz Contact no: +91 9870123481 LinkedIn: https://www.linkedin.com/in/prasad-bagade-439525100 Facebook: https://www.facebook.com/share/15pFR6PMXs/ Instagram: https://www.instagram.com/prasadbagade?igsh=aHRqc3htc3ozb2p5 Resources and Links to connect with us: Love the show? You can support us by buying a coffee ☕️ here — https://www.buymeacoffee.com/DestinateNZ Share you thoughts and say hi to us on social: Instagram: https://www.instagram.com/thetourismchatshow Michelle Caldwell LinkedIn: https://www.linkedin.com/in/michellekcaldwell/ Website: www.destinatenz.com If you'd like to advertise or feature on the show, please check out our media kit - https://www.destinatenz.com/podcast 

In this episode of the Tourism Chat Show, host Michelle Caldwell is joined by Luke McLeod from Tāpoi Travel for a deep dive into TRENZ from a buyer's perspective. Luke, known for his straightforward approach, shares valuable insights and expectations buyers have from sellers at the event. They discuss the importance of pre-show preparation, the key information buyers seek during meetings, and the critical role of follow-up after the event.    Luke does not pull any punches when he offers his advice to sellers - and share just how many DON'T follow up after the show.  So if you're looking to get the most from TRENZ this year, this is an episode not to miss!    00:00 Welcome to the Tourism Chat Show 00:21 Introduction to Trends Unpacked 03:53 Interview with Luke McLeod Begins 05:44 Luke's Insights on Trends and Buyer Expectations 08:50 Importance of Engagement and Research 20:53 Maintaining Relationships with Existing Partners 22:02 The Critical Role of Follow-Up 26:42 Final Thoughts and Advice for Sellers   ________________________________________________________________ Powered by https://www.destinatenz.com  If you, or someone you work with has a great tourism story to share, and would like to come onto the show, please get in touch! This is an independent podcast by tourism strategist Michelle Caldwell. We are absolutely dedicated to bringing you the best tourism business stories and sharing marketing tips and strategies to your ears each week! The best way you can support The Tourism Chat Show is by subscribing, leaving a (rave!) review, (five star!) rating and spreading the word on social media with your friends, family, and colleagues- we love you for that! 🥰 Today's Guest Luke McLeod - https://www.linkedin.com/in/lukemcleodtapoitravel/  Resources and Links to connect with us: Love the show? You can support us by buying a coffee ☕️ here — https://www.buymeacoffee.com/DestinateNZ Share you thoughts and say hi to us on social: Instagram: https://www.instagram.com/thetourismchatshow Michelle Caldwell LinkedIn: https://www.linkedin.com/in/michellekcaldwell/ Website: www.destinatenz.com If you'd like to advertise or feature on the show, please check out our media kit - https://www.destinatenz.com/podcast 

In this episode of the Tourism Chat Show, host Michelle Caldwell discusses the current state and future of tourism growth in New Zealand. Michelle introduces the Hon Louise Upston, the new Minister for Tourism and Hospitality, and highlights her potential positive impact on the industry. The episode delves into Prime Minister Christopher Luxon's ambitious plans for international tourism, examining the necessity of sustainable growth and the challenges faced by local communities in handling visitor influx. With insights into government strategies and the need for balanced regional dispersal of tourism, Michelle calls for a focus on value-driven tourism and sustainable practices to ensure long-term benefits for both visitors and locals.   00:00 Welcome to the Tourism Chat Show 00:44 Introducing the New Minister for Tourism 01:37 Challenges and Opportunities in New Zealand Tourism 03:29 Government's Bold Plans for Tourism Growth 04:47 Local Concerns and Infrastructure Challenges 06:35 The Need for Sustainable Tourism 09:52 Strategic Decisions for Future Growth 11:33 Call to Action for Tourism Industry 12:24 Conclusion and Final Thoughts   ________________________________________________________________ Powered by https://www.destinatenz.com  If you, or someone you work with has a great tourism story to share, and would like to come onto the show, please get in touch! This is an independent podcast by tourism strategist Michelle Caldwell. We are absolutely dedicated to bringing you the best tourism business stories and sharing marketing tips and strategies to your ears each week! The best way you can support The Tourism Chat Show is by subscribing, leaving a (rave!) review, (five star!) rating and spreading the word on social media with your friends, family, and colleagues- we love you for that! 🥰 Resources and Links to connect with us: Love the show? You can support us by buying a coffee ☕️ here — https://www.buymeacoffee.com/DestinateNZ Share you thoughts and say hi to us on social: Instagram: https://www.instagram.com/thetourismchatshow Michelle Caldwell LinkedIn: https://www.linkedin.com/in/michellekcaldwell/ Website: www.destinatenz.com If you'd like to advertise or feature on the show, please check out our media kit - https://www.destinatenz.com/podcast 

In this episode of The Tourism Chat Show, host Michelle Caldwell interviews Henry Horne from Hobbiton Movie Set and Tours. Celebrating the second episode of 2025, the discussion dives into the transformative journey of Hobbiton from its inception in 2002 to becoming a leading attraction today. Henry shares insights on the importance of trade relationships, the impact of the Tourism Industry event TRENZ, and strategies for launching new tourism products. He also provides valuable advice for smaller operators looking to enhance their trade presence. Listeners are treated to a behind-the-scenes look at Hobbiton's growth, the challenges they faced, and their new offerings, including the premium 'Behind the Scenes Tour.'    00:00 Welcome to the Tourism Chat Show 00:32 Introduction to TRENZ Unpacked 00:55 Interview with Henry Horne from Hobbiton 03:10 The Early Days of Hobbiton 04:28 Building Trade Relationships 11:52 Unexpected Successes and Partnerships 14:34 Strategies for Trade Show Success 18:53 Advice for Smaller Tourism Businesses 21:34 Measuring Success at Trade Shows 24:49 Future of TRENZ and Hobbiton 27:56 New Product Launches at Hobbiton 38:24 Final Thoughts and Farewell   _______________________________________   Powered by https://www.destinatenz.com  If you, or someone you work with has a great tourism story to share, and would like to come onto the show, please get in touch! This is an independent podcast by tourism strategist Michelle Caldwell. We are absolutely dedicated to bringing you the best tourism business stories and sharing marketing tips and strategies to your ears each week! The best way you can support The Tourism Chat Show is by subscribing, leaving a (rave!) review, (five star!) rating and spreading the word on social media with your friends, family, and colleagues- we love you for that! 🥰 Today's Guest: Henry Horne: https://www.linkedin.com/in/henry-horne-17921bb1/  Resources and Links to connect with us: Love the show? You can support us by buying a coffee ☕️ here — https://www.buymeacoffee.com/DestinateNZ Say hi to us on social: Instagram: https://www.instagram.com/thetourismchatshow Michelle Caldwell LinkedIn: https://www.linkedin.com/in/michellekcaldwell/ Website: www.destinatenz.com If you'd like to advertise or feature on the show, please check out our media kit - https://www.destinatenz.com/podcast 

This is our first episode in a series of 'Where Are They Now?' - chatting with tourism legends who have moved on.  In this episode, Michelle chats with Guy Robinson about his extensive career in the tourism industry, including his roles at Ansett New Zealand, Budget Rent A Car, and Avis Budget Group. Guy discusses the impact of COVID-19 on his career, his brief stints in various roles, and his current position at Ace Rentals. Reflecting on both challenges and memorable moments, Guy offers insights on resilience, the evolving tourism landscape, and the importance of diverse revenue channels. This episode provides a rich portrait of a dynamic career shaped by global events and industry shifts.   00:00 Introduction and New Year's Greetings 06:34 Guy Current Role and Location 08:17 Tourism Career Beginnings 09:28 Long Tenure at Budget Rent A Car 11:41 Impact of COVID-19 on Career 13:11 Post-COVID Career Ventures 17:39 Skills and Resilience in Tourism 22:57 Memorable Moments in Tourism 28:57 Current Thoughts and Future in Tourism 35:45 Closing Remarks and Final Thoughts   __________________________________ Powered by https://www.destinatenz.com  If you, or someone you work with has a great tourism story to share, and would like to come onto the show, please get in touch! This is an independent podcast by tourism strategist Michelle Caldwell. We are absolutely dedicated to bringing you the best tourism business stories and sharing marketing tips and strategies to your ears each week! The best way you can support The Tourism Chat Show is by subscribing, leaving a (rave!) review, (five star!) rating and spreading the word on social media with your friends, family, and colleagues- we love you for that! 🥰 Today's Guest: Guy Robinson - https://www.linkedin.com/in/guy-robinson-58b8b619/  Resources and Links to connect with us: Love the show? You can support us by buying a coffee ☕️ here — https://www.buymeacoffee.com/DestinateNZ Say hi to us on social: Instagram: https://www.instagram.com/thetourismchatshow Michelle Caldwell LinkedIn: https://www.linkedin.com/in/michellekcaldwell/ Website: www.destinatenz.com If you'd like to advertise or feature on the show, please check out our media kit - https://www.destinatenz.com/podcast 

In this special (and slightly chaotic!) Christmas episode of the Tourism Chat Show, host Michelle is joined by an incredible lineup of guests: Adele Marsden from New Zealand Educational Tours, Lisa Chambers dialing in from Cairns Adventure Group, Garth Oakden of Tongariro River Rafting, and John Gregory from Terranova Tours. Together, they take a light-hearted look back at 2024, sharing highlights like business expansions, awards, and personal milestones (weddings included!). The group doesn’t shy away from discussing the year’s challenges, including non-refundable deposits and shifting travel patterns. Looking ahead to 2025, the conversation turns to dreams of diversification, prioritizing self-care, and strengthening industry support networks. This festive episode wraps up with reflections on successes and aspirations for the year to come. Join us for laughs, insights, and a toast to the future! 00:00 Welcome to the Tourism Chat Show 00:17 Meet the Special Guests 01:26 Highlights of 2024 04:19 Challenges Faced in 2024 06:57 Key Learnings and Future Outlook 18:51 Adventure Tourism Trends 23:41 Responsibilities of Managing Young Travellers 24:38 Trends in New Zealand Tourism 26:03 Challenges in Tourism Funding 29:34 Tourism Industry Collaboration 32:15 New Roles and Opportunities 37:24 Holiday Plans and Reflections 42:06 Podcast and Future Plans 42:53 Conclusion and Holiday Wishes _____________________________ Powered by https://www.destinatenz.com  If you, or someone you work with has a great tourism story to share, and would like to come onto the show, please get in touch! This is an independent podcast by tourism strategist Michelle Caldwell. We are absolutely dedicated to bringing you the best tourism business stories and sharing marketing tips and strategies to your ears each week! The best way you can support The Tourism Chat Show is by subscribing, leaving a (rave!) review, (five star!) rating and spreading the word on social media with your friends, family, and colleagues- we love you for that! 🥰 Today's Guest: Lisa Chambers: https://www.linkedin.com/in/lisa-chambers-84650a22/  Lisa's new podcast: https://open.spotify.com/show/6atx31C8mNOqGMqTiRmEfN?si=dfba9152a9dc45df  Garth Oakden: https://www.linkedin.com/in/garth-oakden-10ab6b21/  John Gregory: https://www.linkedin.com/in/john-gregory-9a201452/  Adele Marsden: https://www.linkedin.com/in/adele-marsden-17a5603b/  Resources and Links to connect with us: Love the show? You can support us by buying a coffee ☕️ here — https://www.buymeacoffee.com/DestinateNZ Say hi to us on social: Instagram: https://www.instagram.com/thetourismchatshow Michelle Caldwell LinkedIn: https://www.linkedin.com/in/michellekcaldwell/ Website: www.destinatenz.com If you'd like to advertise or feature on the show, please check out our media kit - https://www.destinatenz.com/podcast   

In this episode of the Tourism Chat Show's 'TRENZ Unpacked' series, host Michelle welcomes Craig Wilson, a veteran mentor for the TRENZ new exhibitor programme. Craig shares expert advice for first-time exhibitors, highlighting how to prepare marketing materials, make the most of networking and formal appointments, and the importance of post-TRENZfollow-ups. He also discusses the mentoring programme, offering insights to ensure new exhibitors have a successful engagement at TRENZ. Tune in to learn valuable tips from Craig's extensive experience in the tourism industry.   00:00 Welcome to the Tourism Chat Show 00:21 Introduction to Craig Wilson and TRENZ Unpacked 01:08 Maximizing Your TRENZ Opportunities 01:30 Importance of the Mentoring Program 02:26 Interview with Craig Wilson 04:15 Common Mistakes and Tips for Exhibitors 05:34 Trade Pricing and Networking Strategies 10:46 Building Meaningful Relationships at TRENZ 15:44 Success Stories and Final Advice 17:25 Conclusion and Farewell   __________________________________ Powered by https://www.destinatenz.com  If you, or someone you work with has a great tourism story to share, and would like to come onto the show, please get in touch! This is an independent podcast by tourism strategist Michelle Caldwell. We are absolutely dedicated to bringing you the best tourism business stories and sharing marketing tips and strategies to your ears each week! The best way you can support The Tourism Chat Show is by subscribing, leaving a (rave!) review, (five star!) rating and spreading the word on social media with your friends, family, and colleagues- we love you for that! 🥰 Today's Guest: Craig Wilson - https://www.linkedin.com/in/craig-wilson-46615210/   Quality Tourism Development - https://www.linkedin.com/company/quality-tourism-development-ltd/ Resources and Links to connect with us: Love the show? You can support us by buying a coffee ☕️ here — https://www.buymeacoffee.com/DestinateNZ Say hi to us on social: Instagram: https://www.instagram.com/thetourismchatshow Michelle Caldwell LinkedIn: https://www.linkedin.com/in/michellekcaldwell/ Website: www.destinatenz.com If you'd like to advertise or feature on the show, please check out our media kit - https://www.destinatenz.com/podcast 

In this episode of the Tourism Chat Show, host Michelle Caldwell welcomes Jacqui Lloyd, Chief Executive of the New Zealand Cruise Association, for an insightful discussion. Jacqui provides an update on the economic impact of cruise tourism in New Zealand, highlighting the findings of a recent study conducted by the AEC group. The conversation covers various topics, including significant economic contributions, regional benefits, rising costs, regulatory complexities, and trends in the global cruise sector. Jacqui also addresses the challenges faced by the industry and outlines her priorities for 2025, focusing on data collection, government relations, and collaborative efforts to enhance cruise tourism in New Zealand.   00:00 Welcome to the Tourism Chat Show 01:18 Upcoming Episodes and Listener Appreciation 02:43 Introduction to Jacqui Lloyd and Cruise Industry Update 03:30 Economic Impact Assessment Findings 07:01 Challenges and Future of Cruise Tourism in New Zealand 18:29 Comparing New Zealand and Australian Cruise Industries 20:06 Collaboration and Advocacy in the Tourism Sector 23:07 Public Perception and Social License of Cruise Tourism 25:00 Optimising Passenger Logistics 25:22 Economic Impact of Cruise Tourism 25:59 Funny Anecdote from Picton 28:25 Trends in the Cruise Sector 30:19 Accessible Travel and Immersive Experiences 33:17 Innovations in Cruise Ship Technology 34:05 Sustainability and Future Fuels 36:46 National Strategy and Government Relations 39:57 Concluding Thoughts and Future Outlook ___________________ Powered by https://www.destinatenz.com  If you, or someone you work with has a great tourism story to share, and would like to come onto the show, please get in touch! This is an independent podcast by tourism strategist Michelle Caldwell. We are absolutely dedicated to bringing you the best tourism business stories and sharing marketing tips and strategies to your ears each week! The best way you can support The Tourism Chat Show is by subscribing, leaving a (rave!) review, (five star!) rating and spreading the word on social media with your friends, family, and colleagues- we love you for that! 🥰 Today's Guest: Jacqui Lloyd - https://www.linkedin.com/in/jacqui-lloyd-36490018/  New Zealand Cruise Association - https://newzealandcruiseassociation.com/the-value-of-cruise-tourism/  Resources and Links to connect with us: Love the show? You can support us by buying a coffee ☕️ here — https://www.buymeacoffee.com/DestinateNZ Say hi to us on social: Instagram: https://www.instagram.com/thetourismchatshow Michelle Caldwell LinkedIn: https://www.linkedin.com/in/michellekcaldwell/ Website: www.destinatenz.com If you'd like to advertise or feature on the show, please check out our media kit - https://www.destinatenz.com/podcast 

In this episode of the Tourism Chat Show, host Michelle welcomes Will Cannon, an Experience Supervisor at Weta Unleashed and the 2024 Young Tourism Export Council Rising Star Award winner.   Will discusses the significant influence of Gen Z in tourism, offering insights on how businesses can attract this dynamic audience. He emphasises the importance of sustainability, transparency, and inclusiveness in engaging Gen Z both as visitors and employees.   Will also shares his journey in the tourism industry and provides actionable advice for future planning, making this an episode filled with valuable takeaways for tourism professionals.   00:00 Welcome to the Tourism Chat Show 00:25 Introducing Will Cannon: Rising Star in Tourism 02:08 Will's Journey in the Tourism Industry 07:51 The Potential of Gen Z in Tourism 12:01 Engaging Gen Z: Insights and Strategies 19:35 Brands and Trends Shaping the Future 24:15 Creating Memorable Experiences at Weta Unleashed 27:53 Final Thoughts and Advice for Tourism Businesses   ___________________ Powered by https://www.destinatenz.com  If you, or someone you work with has a great tourism story to share, and would like to come onto the show, please get in touch! This is an independent podcast by tourism strategist Michelle Caldwell. We are absolutely dedicated to bringing you the best tourism business stories and sharing marketing tips and strategies to your ears each week! The best way you can support The Tourism Chat Show is by subscribing, leaving a (rave!) review, (five star!) rating and spreading the word on social media with your friends, family, and colleagues- we love you for that! 🥰 Today's Guest: Will Cannon: https://www.linkedin.com/in/will-cannon-568807323/  Weta Unleashed: https://tours.wetaworkshop.com/unleashed/tickets/  Resources and Links to connect with us: Love the show? You can support us by buying a coffee ☕️ here — https://www.buymeacoffee.com/DestinateNZ Say hi to us on social: Instagram: https://www.instagram.com/thetourismchatshow Michelle Caldwell LinkedIn: https://www.linkedin.com/in/michellekcaldwell/ Website: www.destinatenz.com If you'd like to advertise or feature on the show, please check out our media kit - https://www.destinatenz.com/podcast 

In this episode of the Tourism Chat Show, host Michelle welcomes Anne Newman, the General Manager of Christchurch Adventure Park. Anne, recently named the Akiaki Emerging Tourism Leader at the New Zealand Tourism Awards, shares insights into her career, the challenges she's faced, and the strategies she employs to lead effectively in the tourism industry. The conversation covers topics such as crisis management, team motivation, and the future potential of Christchurch Adventure Park. Additionally, listeners are reminded about the closing dates for the TRENZ applications and are encouraged to stay tuned for upcoming episodes featuring interesting topics and guests in the tourism sector.     00:00 Welcome to the Tourism Chat Show 00:29 Introducing Anne Newman 01:08 TRENZ Unpacked Series 02:23 Interview with Anne Newman 04:53 Anne's Career Journey 08:03 Challenges and Crisis Management 13:46 Leadership and Teamwork 21:24 Future of Christchurch Adventure Park 26:14 Emerging Trends in Adventure Tourism 29:14 Advice for Emerging Leaders 33:20 Closing Remarks   ___________________ Powered by https://www.destinatenz.com  If you, or someone you work with has a great tourism story to share, and would like to come onto the show, please get in touch! This is an independent podcast by tourism strategist Michelle Caldwell. We are absolutely dedicated to bringing you the best tourism business stories and sharing marketing tips and strategies to your ears each week! The best way you can support The Tourism Chat Show is by subscribing, leaving a (rave!) review, (five star!) rating and spreading the word on social media with your friends, family, and colleagues- we love you for that! 🥰 Today's Guest: Anne Newman - https://www.linkedin.com/in/annenewman1/  Christchurch Adventure Park - https://christchurchadventurepark.com/  To exhibit at TRENZ - https://www.trenz.co.nz/trenz/sellers  Resources and Links to connect with us: Love the show? You can support us by buying a coffee ☕️ here — https://www.buymeacoffee.com/DestinateNZ Say hi to us on social: Instagram: https://www.instagram.com/thetourismchatshow Michelle Caldwell LinkedIn: https://www.linkedin.com/in/michellekcaldwell/ Website: www.destinatenz.com If you'd like to advertise or feature on the show, please check out our media kit - https://www.destinatenz.com/podcast 

In this episode of The Tourism Chat Show, Michelle welcomes Alex Diethelm from Weekend Getaways and Dogalong. They discuss Alex's journey from Switzerland to New Zealand, her career in tourism, and how COVID-19 spurred her entrepreneurial ventures. Michelle reflects on insights from the recent Tourism Summit in Auckland, including standout speakers and the Tourism Awards. Alex shares her experiences in building her businesses, the challenges faced, and the rewarding relationships formed with tourism operators. They also talk about the rise of dog-friendly travel and Alex's public speaking journey. 00:00 Welcome to the Tourism Chat Show 01:03 Reflecting on the Tourism Summit 04:18 Introducing Alex Diethelm 04:57 Alex's Journey in Tourism 08:44 Starting Weekend Getaways 10:54 Building Relationships with Tourism Operators 15:52 Managing Two Websites 17:00 The Rise of Dogalong 19:34 The Birth of Dogalong 20:29 Winning the Jury's Heart 21:06 Getting Featured on Seven Sharp 23:18 Facing Public Speaking Fears 27:11 Tips for Calming Nerves 32:46 Future Goals for Dogalong and Weekend Getaways 36:12 Conclusion and Contact Information   ___________________ Powered by https://www.destinatenz.com  If you, or someone you work with has a great tourism story to share, and would like to come onto the show, please get in touch! This is an independent podcast by tourism strategist Michelle Caldwell. We are absolutely dedicated to bringing you the best tourism business stories and sharing marketing tips and strategies to your ears each week! The best way you can support The Tourism Chat Show is by subscribing, leaving a (rave!) review, (five star!) rating and spreading the word on social media with your friends, family, and colleagues- we love you for that! 🥰 Today's Guest: Alex Diethelm - https://www.linkedin.com/in/alexandra-diethelm/  Weekend Getaways - https://weekendgetaways.co.nz/ Dogalong - https://www.instagram.com/dogalongnz/  Vin Giang's Stage Academy course - https://www.vinhgiang.com/    Resources and Links to connect with us: Love the show? You can support us by buying a coffee ☕️ here — https://www.buymeacoffee.com/DestinateNZ Say hi to us on social: Instagram: https://www.instagram.com/thetourismchatshow Michelle Caldwell LinkedIn: https://www.linkedin.com/in/michellekcaldwell/ Website: www.destinatenz.com If you'd like to advertise or feature on the show, please check out our media kit - https://www.destinatenz.com/podcast 

In this episode of the Tourism Chat Show, host Michelle continues the TRENZ Unpacked series, providing valuable tips and industry insights for those attending this important tourism trade event. This episode features Cess from Ngāi Tahu Tourism, an industry expert with 30 years of experience, particularly in the Asian markets.   Cess shares his journey, discusses the importance of trade channels, provides tips for new sellers, and offers valuable advice on cultural considerations and commission structures. This session is packed with strategies to build long-term relationships and successfully navigate international trade channels.   00:00 Welcome to the Tourism Chat Show 02:58 Cess's Journey in the Tourism Industry 05:44 The Importance of Trade Channels in Tourism 08:14 Navigating Trade Channels and Trends 12:45 Cultural Sensitivities in International Markets 16:26 Leveraging Trade Networks for Business Growth 18:55 Common Mistakes and Misconceptions in Trade 22:02 Balancing Trade and Direct Business 23:16 Seasonality and International Markets 25:06 Cultural Sensitivity in Tourism 27:13 The Future of Trade Channels 31:28 Maximizing Trade Channel Potential 33:37 Effective Follow-Up Strategies 37:21 Conclusion and Final Thoughts   This episode is brought to you with the support of Tourism Industry Aotearoa and the TRENZ Events team.  If you'd like to register to come to TRENZ in 2025, please click here for details https://www.trenz.co.nz/trenz/sellers _______________ Powered by https://www.destinatenz.com  If you, or someone you work with has a great tourism story to share, and would like to come onto the show, please get in touch! This is an independent podcast by tourism strategist Michelle Caldwell. We are absolutely dedicated to bringing you the best tourism business stories and sharing marketing tips and strategies to your ears each week! The best way you can support The Tourism Chat Show is by subscribing, leaving a (rave!) review, (five star!) rating and spreading the word on social media with your friends, family, and colleagues- we love you for that! 🥰 Today's Guest: Cecil Potatau - https://www.linkedin.com/in/cecil-potatau-b7075063/ Ngai Tahu Tourism - https://www.ngaitahutourism.co.nz/  Resources and Links to connect with us: Love the show? You can support us by buying a coffee ☕️ here — https://www.buymeacoffee.com/DestinateNZ Say hi to us on social: Instagram: https://www.instagram.com/thetourismchatshow Michelle Caldwell LinkedIn: https://www.linkedin.com/in/michellekcaldwell/ Website: www.destinatenz.com If you'd like to advertise or feature on the show, please check out our media kit - https://www.destinatenz.com/podcast 

In this episode of the Tourism Chat Show, host Michelle Caldwell interviews Natasha Hoffman, the digital marketing advisor for Zealandia in Wellington. Natasha shares her career journey, key social media strategies, and the viral success of Zealandia's creative content. Listeners will gain valuable tips on developing an authentic brand voice, staying on top of social media trends, and balancing organic and paid reach.    00:00 Welcome to the Tourism Chat Show 02:07 Upcoming Episode Announcement 03:50 Natasha Hoffman's Career Journey 07:20 Viral Social Media Success 10:16 Social Media Trends and Strategies 12:44 Tools and Tips for Social Media Management 26:14 LinkedIn and Personal Branding 30:47 Aspiring Digital Marketers 31:52 Conclusion and Farewell   Today's Guest: Natasha Hoffman - https://www.linkedin.com/in/hoffmannatasha/ Zealandia - https://www.facebook.com/Zealandia _______________ Powered by https://www.destinatenz.com  If you, or someone you work with has a great tourism story to share, and would like to come onto the show, please get in touch! This is an independent podcast by tourism strategist Michelle Caldwell. We are absolutely dedicated to bringing you the best tourism business stories and sharing marketing tips and strategies to your ears each week! The best way you can support The Tourism Chat Show is by subscribing, leaving a (rave!) review, (five star!) rating and spreading the word on social media with your friends, family, and colleagues- we love you for that! 🥰 Resources and Links to connect with us: Love the show? You can support us by buying a coffee ☕️ here — https://www.buymeacoffee.com/DestinateNZ Say hi to us on social: Instagram: https://www.instagram.com/thetourismchatshow Michelle Caldwell LinkedIn: https://www.linkedin.com/in/michellekcaldwell/ Website: www.destinatenz.com If you'd like to advertise or feature on the show, please check out our media kit - https://www.destinatenz.com/podcast 

Navigating New Zealand's Tourism: From Dive Masters to Sustainable Practices   In this episode of the Tourism Chat Show, host Michelle dives into New Zealand's dynamic tourism industry with special guest Tim Barke. They discuss Tim's fascinating journey from dive master to General Manager of Westervelt NZ, where he shares valuable insights on how tourism can help achieve community goals and the power of storytelling in guest relations. The conversation covers key topics like managing Lake Wanaka's tourism, navigating the challenges of COVID-19, and embedding sustainable practices at Poronui Lodge and Westervelt International. Tim also emphasises the importance of balancing business growth with environmental responsibility, highlighting collaboration with regional councils and land trusts. Wrapping up the episode, they explore Taupo’s unique tourism experiences and the critical role of authentic networking and collaboration in building sustainable, environmentally conscious businesses.   00:00 Welcome Back to the Tourism Chat Show 01:14 Introducing Today's Guest: Tim Barke 03:23 Tim Barke's Journey in Tourism 03:53 From Dive Master to General Manager 08:38 Challenges and Opportunities in Tourism 15:11 Sustainability in Tourism 18:38 Sustainability in Tourism: A Business Perspective 19:26 Community Engagement and Positive Impact 20:05 Environmental Projects and Storytelling 22:24 Collaboration with Māori Trusts 23:32 Long-term Vision and Cathedral Thinking 24:52 Post-COVID Tourism Industry Focus 27:12 Quality Over Quantity in Tourism 28:26 Taupo's Unique Tourism Offerings 31:17 Opportunities for Regional Collaboration 33:48 Advice for Future Tourism Strategies   Today's Guest: Tim Barke: https://www.linkedin.com/in/tim-barke-5a03404/  Poronui Lodge: https://www.poronui.com/    _______________ Powered by https://www.destinatenz.com  If you, or someone you work with has a great tourism story to share, and would like to come onto the show, please get in touch! This is an independent podcast by tourism strategist Michelle Caldwell. We are absolutely dedicated to bringing you the best tourism business stories and sharing marketing tips and strategies to your ears each week! The best way you can support The Tourism Chat Show is by subscribing, leaving a (rave!) review, (five star!) rating and spreading the word on social media with your friends, family, and colleagues- we love you for that! 🥰 Resources and Links to connect with us: Love the show? You can support us by buying a coffee ☕️ here — https://www.buymeacoffee.com/DestinateNZ Say hi to us on social: Instagram: https://www.instagram.com/thetourismchatshow Michelle Caldwell LinkedIn: https://www.linkedin.com/in/michellekcaldwell/ Website: www.destinatenz.com If you'd like to advertise or feature on the show, please check out our media kit - https://www.destinatenz.com/podcast