"The Little Sins We Commit at Work" and $12,000 Coffee Story
Description
Employee Monitoring and Trust: Management Tips, Marketing Takeaways
I examine the increasing trend of companies cracking down on minor employee infractions and the implications of such strict policies. Thoughts on the 10/30/2024 WSJ article about Payhawk. I highlight stories from companies like Meta, Ernst & Young, and Target, explaining the negative impact of an overly monitored work environment.
By contrasting Payhawk culture with examples of trust and autonomy, I emphasize the importance of treating employees as responsible adults to foster a more engaged and innovative workforce. Drawing from two personal career stories: $12k coffee and Tomatis music therapy center job:
When you raise the bar, people will meet it.
(00:00 ) In the news: workplace sins and employer crackdowns
(01:18 ) Examples of employee infractions (expense accounts, meals, printing)
(02:08 ) The impact of trust in the workplace
(03:01 ) $12,000 coffee story
(03:41 ) Lessons from the music therapy job
(05:52 ) Pendulum of workplace culture
(08:33 ) Importance of employee autonomy
(15:07 ) Product return policy- Amazon lessons
(16:10 ) Zappos culture inspo: Stage 5 Tribe ("Tribal Leadership")
Links mentioned:
WSJ article: The Little Sins We Commit at Work—and the Bosses Who Are Cracking Down
"Never Split the Difference" by Chris Voss
"Alchemy: The Surprising Power of Ideas That Don't Make Sense" by Rory Sutherland
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