(Season 1, Ep. 8): How to Replace a One of a Kind Gem
Update: 2019-03-13
Description
This month's episode of Over the Counter is about taking responsibility for one's mistakes and, as host Kyle Bullock puts it, "going above and beyond ... even when it comes at a great personal cost."
Listen to the story of one of the toughest, and yet most rewarding times, in the career of Bill Brundage of Bill Brundage Jewelers in Louisville, KY.
Brundage is a veteran jeweler who stopped advertising in 1993 and, since then, has relied entirely on the power of word of mouth. "And we've done very well that way," he says. So when one of his bench staff vaporized a customer's prize family heirloom — a five-carat, natural, non-heat-treated sapphire — Bill knew right away what he was going to have to do.
Says Bullock, "This is exactly the kind of story that I love to share on this show."
.
Listen to the story of one of the toughest, and yet most rewarding times, in the career of Bill Brundage of Bill Brundage Jewelers in Louisville, KY.
Brundage is a veteran jeweler who stopped advertising in 1993 and, since then, has relied entirely on the power of word of mouth. "And we've done very well that way," he says. So when one of his bench staff vaporized a customer's prize family heirloom — a five-carat, natural, non-heat-treated sapphire — Bill knew right away what he was going to have to do.
Says Bullock, "This is exactly the kind of story that I love to share on this show."
.
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