00:00 Zach Heiner Excerpt from (43 minute Mark)
00:44 The Rep's Journey Intro
00:58 Introduction: A Walk Down Memory Lane
01:26 How did you become a Senior Manager at Vivint?
08:26 Zach's Door to Door Experience
09:45 Software Developers Need to Learn Sales
12:10 Zach's Role @Vivint, COVID, & Corporate Training
23:20 Mapping The Rep's Journey
23:58 How Do You Think About the Best Training for the Rep?
28:06 How Does "Fake-ness" Show up in Training?
29:19 How Do You Organize Training?
34:20 How Did You Get There?
35:27 What Are You Excited About in Improving Training?
43:00 What Is Vivint Doing to Train Managers?
44:39 Will You Talk About Your View of Everboarding?
40:20 Thanks, Zach!