23. Unlocking WOW moments from customer conversations with Pip Stocks
Description
How powerful are personal conversations with customers in an age of big data?
Pip Stocks is the founder of Hearsay, a new platform designed to make it easier for brands and researchers to have meaningful conversations with their customers. In this episode of SHOPOLOGY, Dr Jason Pallant spoke to Pip about the power of customer conversations, and how they can add meaningful insights to other quantitative methods. Pip shares tips on how to identify 'WOW moments' from customer conversations, and the ways Hearsay is trying to make this process easier for everyone through their innovative platform.
Find more about Hearsay at https://hearsay.io/ and check out their special offer for Students and Start-ups at https://hearsay.io/studentoffer/
SHOPOLOGY is a show about retail and the science of shopper behaviour, hosted by Dr Jason Pallant, Senior Lecturer and retail expert at Swinburne University of Technology. Join Jason as he dives deep into big retail topics with a range of guests including retailers, consultants, and academic thought leaders.
United States
