In today's episode of Biz Thrive, we take a look at how Zappos transformed its business by putting customer service at the centre of its mission. Discover how a simple philosophy of ‘delivering WOW’ turned a struggling online retailer into a billion-dollar acquisition, and learn practical ways to elevate your own customer experience.

What small change could make a big difference for your customers? Tune in to hear the story of Zappos CEO Tony Hsieh, and his quest to deliver a customer experience that went beyond the ordinary!