408: Practitioner Stories: The Epic Transformation Of Frontier Communications
Update: 2025-06-17
Description
Frontier Communications emerged from bankruptcy in 2021. That bankrupcy was the result of a broken customer experience sitting on terribly broken and outdated systems. It's new CEO launched four priorities to refocus the organization: Build fiber, sell fiber, improve customer service, become operationally efficient. Frontier's Chief Customer Operations officer, Charlon McIntosh tells the CX transformation story, with winning examples of stakeholder collaboration and guerilla CX.
Comments
In Channel
Download from Google Play
Download from App Store
United States00:00
00:00
x
