411: Harley Manning’s Five Universal Truths of CX
Update: 2025-07-08
Description
Harley Manning, longtime Forrester analyst and author of the seminal book on CX, "Outside In," takes a break from retirement to discuss the evolution of CX over the past decade. Harley dives into the foundational principles of CX, the importance of emotion in creating customer loyalty, and how CX efforts must tie into business results. Harley also shares a wealth of anecdotes that span his decades-long career as a CX thought leader.
Comments
In Channel
Download from Google Play
Download from App Store
United States00:00
00:00
x
