DiscoverThe CX Cast430: How To Select A Journey Management Platform
430: How To Select A Journey Management Platform

430: How To Select A Journey Management Platform

Update: 2025-11-25
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Hot off the back of the recent publication of Forrester’s Customer Journey Management (CJM) Wave™, VP, principal analyst Joana de Quintanilla joins Martin Gill to talk all things CJM. We shifted the category name this time round from “journey mapping” to “journey management,” which reflects some tangible trends we’ve been seeing in the market.
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430: How To Select A Journey Management Platform

430: How To Select A Journey Management Platform

Forrester