DiscoverThe CX Cast432: Practitioner Stories: Coastline Academy Transforms Customer Support From Firefighters To Architects
432: Practitioner Stories: Coastline Academy Transforms Customer Support From Firefighters To Architects

432: Practitioner Stories: Coastline Academy Transforms Customer Support From Firefighters To Architects

Update: 2025-12-10
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Charles Sustaita, Director of Customer Support at Coastline Academy, joins Angelina and Martin to discuss the imperative for AI leaders to fully embrace AI as a transformative technology for business efficiency and connectivity. The discussion highlights the importance of analytics, translation, and the concept of agentic work in leveraging AI for enhanced performance.
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432: Practitioner Stories: Coastline Academy Transforms Customer Support From Firefighters To Architects

432: Practitioner Stories: Coastline Academy Transforms Customer Support From Firefighters To Architects

Forrester