#47 Instilling a Customer-First Mindset at BILL
Description
On this episode, Sofya Pogreb, the Chief Operating Officer at BILL, discusses how BILL instills a customer-first mindset throughout the organization, the importance of customer support and experience, and how data is used to optimize customer experiences. Sofia also emphasizes the need for cross-functional collaboration and the role of the COO in championing customer focus.
Tune in to learn:
- How to instill a customer-first mindset
- The role of the COO in championing customer focus
- Why you should be measuring customer effort and employee effort
- The ROI of having a customer-focus
- The importance of empathy in customer experience
–
How can you bring all your disconnected, enterprise data into Salesforce to deliver a 360-degree view of your customer? The answer is Data Cloud. With more than 200 implementations completed globally, the leading Salesforce experts from Professional Services can help you realize value quickly with Data Cloud. To learn more, visit salesforce.com/products/data to learn more.
Mission.org is a media studio producing content alongside world-class clients. Learn more at mission.org.
United States
