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1. Understanding the Importance of Mistakes 12:49

 

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  Avoiding mistakes keeps you broke and uninformed.

  
  


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  Action Steps:

  
  
  
  
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    Embrace mistakes as learning opportunities.

    
    
  
  
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    Take action even if it feels uncomfortable.

    
    
  
  
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    Reflect on mistakes to identify areas for improvement.

    
    
  
  
  
  

 

2. The Role of Cleaners in Business Growth 28:02

 

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  No cleaners, no growth.

  
  


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  Action Steps:

  
  
  
  
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    Always recruit new cleaners to scale your business.

    
    
  
  
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    Understand the math: More cleaners lead to more revenue.

    
    
  
  
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    Prioritize hiring and training to ensure quality service.

    
    
  
  
  
  

 

3. Consistency is Key 37:07

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  Do what you say you're going to do, every time.

  
  


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  Action Steps:

  
  
  
  
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    Establish clear standards for service delivery.

    
    
  
  
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    Ensure all team members understand and adhere to these standards.

    
    
  
  
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    Conduct regular training and meetings to reinforce expectations.

    
    
  
  
  
  

 

4. Prioritizing Cleaners Over Clients 46:29

 

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  Your cleaners make you more money than your clients.

  
  


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  Action Steps:

  
  
  
  
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    Focus on retaining and supporting your cleaners.

    
    
  
  
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    Understand that happy cleaners lead to satisfied clients.

    
    
  
  
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    Allocate resources to cleaner retention strategies.

    
    
  
  
  
  

 

5. Skills Over Money 50:08

 

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  You don't need money or experience to succeed.

  
  


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  Action Steps:

  
  
  
  
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    Invest in skill acquisition rather than monetary resources.

    
    
  
  
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    Encourage team members to learn and grow through experience.

    
    
  
  
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    Foster a culture of continuous improvement and learning.

    
    
  
  
  
  

Cautionary Notes

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  Be prepared for challenges: Expect mistakes and setbacks as part of the learning process.

  
  


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  Avoid complacency: Regularly review and update your practices to ensure they remain effective.

  
  

Tips for Efficiency

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  Document processes: Keep detailed records of cleaning procedures and client interactions.

  
  


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  Use checklists: Implement checklists for cleaners to ensure consistency and thoroughness.

  
  


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  Regular feedback: Encourage open communication and feedback among team members to identify areas for improvement.