60. 5 Key Steps to Successful Chatbot Deployment
Update: 2020-07-08
Description
If you've dabbled with chatbots, you know that you have to learn a lot of lessons to succeed with those guys.
On this episode of CXNext, I interview Brenda Martins, who focuses on the chatbots we deliver at LogMeIn. We discussed the five key steps to chatbot success.
Here they are:
- Step 1: Define your bot's goal.
- Step 2: Define your bot's scope.
- Step 3: Know who the bot is.
- Step 4: Plan the conversation. (This is where the rubber meets the road.)
- Step 5: Build the bot.
This discussion with Brenda Martins was taken from our show CXNext. If you want to hear more AI episodes like this one, check us out on Apple Podcasts here.
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