63. Customer Experience and Virtual Events: What We Learned at CXNext 2020

Update: 2020-07-29

Description

We flipped CXNext 2020 from an in-person event to a virtual event in just six weeks, and we’re so proud of everyone whose amazing work made that possible!

Now that we’ve had some time to sit back and process the experience, our moderators join this episode of CXNext to share what they learned along with new ideas for creating an even better virtual event next time.

We heard from Nick Pegram, Chris Savio, Erica Mayshar, and Bob Sullivan of LogMeIn about their major takeaways from CXNext 2020.

What we discussed:

Technology is a force for good
We can conquer this remote work life
Make improvements now, not later
...And insights from out virtual event

This discussion with Nick Pegram, Chris Savio, Erica Mayshar, and Bob Sullivan was taken from our show CXNext. If you want to hear more AI episodes like this one, check us out on Apple Podcasts here.

Comments

In Channel

64. Accelerate Your Digital Transformation to Improve Customer Engagement

2020-08-0326:09

63. Customer Experience and Virtual Events: What We Learned at CXNext 2020

2020-07-2921:25

62. Why Small Moments Still Matter to Your Customers, Now More Than Ever

2020-07-2123:55

61. Leveraging AI to Create Exceptional Customer Experiences in the Retail Space

2020-07-1637:43

60. 5 Key Steps to Successful Chatbot Deployment

2020-07-0818:44

59. Execute Better, Faster, and Smarter with AI and Automation

2020-07-0218:49

58. Putting the Customer at the Center of Everything You Do

2020-05-2215:50

57. Shifting from Moment-in-Time Metrics to Real-Time Analytics

2020-05-1819:24

56. From Contact Center to CX Officer: Leadership for Customer Experience

2020-05-1419:36

55. How to Do Data-Driven, Analytical Management in the Digital World

2020-05-0824:58

54. Crushing Remote Work During COVID-19 and Beyond

2020-05-0428:23

53. Creating Better Customer Advocacy Programs

2020-04-2721:16

52. Break Through the Noise with Simple Storytelling

2020-04-2023:19

51. Customer Support Through Digital Engagement

2020-04-1734:05

50. From AI:IRL to CXNext

2020-04-1306:56

49. Using AI for Mid-Funnel Customer Responses

2020-02-1026:01

48. The Ways AI and Humans Work Together to Compile Knowledge

2020-02-0318:27

47. 3 Takeaways from the the US Government’s 10 AI Principles

2020-01-2016:21

46. A Look Back at AI:IRL in 2019

2019-12-3014:26

45. AI & The Future of Verification

2019-12-2820:38

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63. Customer Experience and Virtual Events: What We Learned at CXNext 2020

#box-pro-ellipsis-176164232202241{-webkit-line-clamp:2;}63. Customer Experience and Virtual Events: What We Learned at CXNext 2020

63. Customer Experience and Virtual Events: What We Learned at CXNext 2020

63. Customer Experience and Virtual Events: What We Learned at CXNext 2020