Ever felt crushed by a bad review? Robin and Jennifer know the feeling. This conversation tackles how to turn those tough moments into learning opportunities. The ladies discuss how to process negative feedback without taking it personally and offer practical steps for recovery. Learn how to remove emotion from reviews, show appreciation for the feedback, and offer remedies such as future trip credits or small gestures. Whether it's because of something that was out of your control or maybe a genuine mistake, a negative review can be pretty discouraging. Hit play and get all the tips for turning challenging situations into positive outcomes!

Today we will cover:

•  (01:20 ) Normalizing bad reviews


•  (06:00 ) How Tique transformed their Workflow Templates after negative feedback


•  (11:10 ) Dealing with disappointment; removing emotion from reviews


•  (19:20 ) Responding the negative feedback; empathize, explain, and options


•  (29:50 ) Showcasing your value and learning from mistakes


•  (33:20 ) Service recovery; ways to remedy the situation

Listen to Episode 91: What You Wish You'd Always Known About Booking Airfare with Lary Neron

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