A Better Way Forward: Constellation’s Journey to HEAL (Part 1)

Update: 2020-10-28

Description

When patients are harmed in health care, the event often creates significant and lasting ripple effects on care providers and their organizations. Constellation created HEAL to help them move beyond the “deny and defend” model that has driven risk management practices for decades. Listen in to find out how HEAL emerged as a healthier alternative and how it helps care teams act promptly and effectively after patient harm events to achieve meaningful resolution.

Comments

In Channel

Caring for the Caregiver in the Era of a Pandemic (Part 1)

2020-09-1011:21

Caring for the Caregiver in the Era of a Pandemic (Part 2)

2020-09-1016:03

Communicating with Leadership and Peers (Part 1)

2020-09-1013:56

Communicating with Leadership and Peers (Part 2)

2020-09-1014:52

Harm Events and Communicating with Patients

2020-09-3020:35

What's the Reality and What to Expect: Recap and Commentary by Constellation's Chief Medical Officer, Dr. Laurie

2020-10-0715:59

A Better Way Forward: Constellation’s Journey to HEAL (Part 1)

2020-10-2815:56

A Better Way Forward: Constellation’s Journey to HEAL (Part 2)

2020-10-2814:52

A Tale of Two Harm Events

2020-10-2816:11

Finding Support from Peers

2020-12-0222:42

Communicating After Harm Events

2021-01-0617:41

Peace of Mind from Early Case Reviews

2021-01-1317:20

Early Resolution

2021-01-2114:12

Why Culture Matters

2021-02-1212:23

Closing the Loop

2021-02-2615:43

Where to Start

2021-03-1818:16

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A Better Way Forward: Constellation’s Journey to HEAL (Part 1)

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A Better Way Forward: Constellation’s Journey to HEAL (Part 1)

Constellation

A Better Way Forward: Constellation’s Journey to HEAL (Part 1)