A Tale of Two Harm Events

Update: 2020-10-28

Description

This episode reveals the stark contrast between a patient harm event handled with a “deny and defend” approach and one handled with HEAL’s more holistic model. Listen in and hear the greater potential for positive outcomes when an organization’s MPL carrier sees itself as part of the health care experience rather than the litigation experience.

Comments

In Channel

Caring for the Caregiver in the Era of a Pandemic (Part 1)

2020-09-1011:21

Caring for the Caregiver in the Era of a Pandemic (Part 2)

2020-09-1016:03

Communicating with Leadership and Peers (Part 1)

2020-09-1013:56

Communicating with Leadership and Peers (Part 2)

2020-09-1014:52

Harm Events and Communicating with Patients

2020-09-3020:35

What's the Reality and What to Expect: Recap and Commentary by Constellation's Chief Medical Officer, Dr. Laurie

2020-10-0715:59

A Better Way Forward: Constellation’s Journey to HEAL (Part 1)

2020-10-2815:56

A Better Way Forward: Constellation’s Journey to HEAL (Part 2)

2020-10-2814:52

A Tale of Two Harm Events

2020-10-2816:11

Finding Support from Peers

2020-12-0222:42

Communicating After Harm Events

2021-01-0617:41

Peace of Mind from Early Case Reviews

2021-01-1317:20

Early Resolution

2021-01-2114:12

Why Culture Matters

2021-02-1212:23

Closing the Loop

2021-02-2615:43

Where to Start

2021-03-1818:16

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#box-pro-ellipsis-176253722266063{-webkit-line-clamp:2;}A Tale of Two Harm Events

A Tale of Two Harm Events

Constellation

A Tale of Two Harm Events