Listen Top Shows Blog

A CCO's Role Goes Beyond Customer Experience to Change Management

A CCO's Role Goes Beyond Customer Experience to Change Management

Update: 2022-08-26

Share

Description

In this conversation with Andy Clement, the CCO at Kimberly-Clark Professional, who has been with the organization for over 30 years, we discuss how digitizing the sales operations has impacted this B2B business in the post-pandemic world. Those of you in the B2B industry will enjoy this chat, especially if you’ve been in a legacy industry that had to adjust to the digital-first world.

Comments

In Channel

Enhance Customer Experience Through Employee Engagement and Culture Development

Enhance Customer Experience Through Employee Engagement and Culture Development

2022-03-1144:23

Prioritize Customer Dignity, Listen to First-hand Accounts, and Turn One-time Customers into Loyal Regulars

Prioritize Customer Dignity, Listen to First-hand Accounts, and Turn One-time Customers into Loyal Regulars

2023-02-2401:23:32

How to Measure the Extraordinary in an Experience-driven Economy

How to Measure the Extraordinary in an Experience-driven Economy

2023-02-0644:34

Customer-centric Companies Are Employee-centric

Customer-centric Companies Are Employee-centric

2022-12-2944:59

First Things First: Get the Fundamental Customer Experience Right

First Things First: Get the Fundamental Customer Experience Right

2022-12-0250:15

How Can You Improve Employee Experience Within a HealthCare Nonprofit?

How Can You Improve Employee Experience Within a HealthCare Nonprofit?

2022-10-2152:18

Are You Improving Employee and Customer Experience Simultaneously?

Are You Improving Employee and Customer Experience Simultaneously?

2022-09-2342:59

What I Know: “One Version of the Truth" is Critical

What I Know: “One Version of the Truth" is Critical

2022-09-0908:51

A CCO's Role Goes Beyond Customer Experience to Change Management

A CCO's Role Goes Beyond Customer Experience to Change Management

2022-08-2630:32

What I Know: You MUST Do the Customer Math

What I Know: You MUST Do the Customer Math

2022-08-1810:17

What I Know: Dance With the Power Core

What I Know: Dance With the Power Core

2022-08-0804:37

Develop a 90-Day Plan for Your Customer Experience Transformation

Develop a 90-Day Plan for Your Customer Experience Transformation

2022-07-1838:55

What I Know: Customer Experience is Floundering

What I Know: Customer Experience is Floundering

2022-07-1405:22

What I Know: Everybody Needs a Little Pixie Dust

What I Know: Everybody Needs a Little Pixie Dust

2022-07-0804:25

What I Know: GOAL Map, Not Journey Map Pt. 1

What I Know: GOAL Map, Not Journey Map Pt. 1

2022-06-2706:02

What I Know: Principles Must Be Lived

What I Know: Principles Must Be Lived

2022-06-2211:03

Use Technology and Empathy to Improve Customer Experience

Use Technology and Empathy to Improve Customer Experience

2022-06-1749:09

4 Tips for Thinking Through Your Big-Picture CX Strategy

4 Tips for Thinking Through Your Big-Picture CX Strategy

2022-05-2045:02

Assess Your Customer Experience Consistency and Stay Inspired in Your Work

Assess Your Customer Experience Consistency and Stay Inspired in Your Work

2022-04-2248:25

Enhancing CX Initiatives Within a Bureaucracy? Learn How to Leverage Opportunities

Enhancing CX Initiatives Within a Bureaucracy? Learn How to Leverage Opportunities

2022-03-2554:47

00:00

00:00

x

A CCO's Role Goes Beyond Customer Experience to Change Management

A CCO's Role Goes Beyond Customer Experience to Change Management

Jeanne Bliss