Enhance Customer Experience Through Employee Engagement and Culture Development
Update: 2022-03-11
Description
In this conversation, you’ll hear from two leaders who have led transformative customer-centric initiatives at organizations that have global reach: Catherine Courage, VP of Consumer UX at Google and Darryl Speach, who at the time of our conversation was Chief Customer Officer of Greystone & Company. Darryl’s prior experience at Disney and New York Life Insurance gave him plenty of insight regarding people-centered work, and Catherine’s experience with human-centered design and UI gave her an advantage in terms of thinking through the customer’s end-to-end experience.
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