DiscoverThe Chief Customer Officer Human Duct Tape ShowDevelop a 90-Day Plan for Your Customer Experience Transformation
Develop a 90-Day Plan for Your Customer Experience Transformation

Develop a 90-Day Plan for Your Customer Experience Transformation

Update: 2022-07-18
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In this conversation, Christopher McShane, the senior vice president of customer experience at Serta Simmons Bedding chats with me about how he helped his team understand weak points in their operations. We spoke about a 90-Day plan he implented and how to develop a plan to improve both the employee and customer experience.

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Develop a 90-Day Plan for Your Customer Experience Transformation

Develop a 90-Day Plan for Your Customer Experience Transformation

Jeanne Bliss