Anticipating guests' needs before they ask (Meredith Tatum - The Ozarker Lodge)
Description
Meredith Tatum is the Director of Experience at The Ozarker Lodge, opening in July 2023 in Branson, MO. In this interview, Meredith shares the details of the hotel’s unique experience and lessons learned from previous roles throughout her career in events, weddings, and food and beverage. When running successful events, know that there will always be hiccups along the way, and in most cases, the guests will never notice them. In describing the experience at The Ozarker Lodge, Meredith mentions that it will be the only boutique hotel in Branson, and the experience is significantly different than what a guest would receive from a major chain, thus giving the hotel a competitive advantage. And lastly, Meredith states that the most important part of hospitality is anticipating guests’ needs, where we identify what the guest might want or need as part of their experience and offer it to them before they even ask.
United States
