Behavioral changes in guests and employees (Alyse Sklover - ROLLER)
Description
Alyse Sklover is the Senior Events Manager for ROLLER, having joined the team in early 2023. In this interview, Alyse shares lessons learned over the course of her career, as she has seen the industry from the lens of an operator, supplier, and association. When asked about changes seen throughout the industry, Alyse states that some of the biggest shifts are due to behavior changes among guests and employees alike, prompting operators to put a stronger emphasis on the employee experience. Naturally, this led to a discussion on employee culture and ensuring that employees are treated as humans, not as simply filling a need for the business. And lastly, when asked about friction in the guest experience, Alyse talked about inconsistencies in expectations that lead to the need for guest recovery and resolution.
United States
