You know what it's like to have a good or a bad experience with a product or brand.  You know how good it feels or how bad it feels when these experiences occur.  Yet, so many businesses do not focus on developing a consistent customer experience to ensure they as a business are prepared for every twist and turn as well as being better communicators to their customers.

This week, we'll discuss ways you need to think about the bad experiences you may be guilty of and learn how to fix them.

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