Guests:

• Seyna Diop, Chief Product Officer, Neople


• Job Nijenhuis, CTO & Co-founder, Neople


• Christos Constantinou, Lead Design Engineer, Neople

Chapters:
00:00  Meet the Team: Introducing Neople's Key Players
01:16  Understanding Neople's Product: Digital Coworkers
03:25  The Origin Story: How Neople Came to Be
06:24  Customer Success: Real-World Applications of Neople
12:36  Evolution of Neople: From Suggestions to Automations
15:18  Integrations and Scaling: Making Neople Work Everywhere
20:33  Ensuring Quality: Feedback and Evaluation Mechanisms
37:13  Ensuring Quality in Customer Knowledge Bases
37:45  Visibility and Transparency in Neople Responses
39:42  Customer Feedback and Error Analysis
42:57  Technical Details of Knowledge Retrieval
49:15  Embedding Strategies and Document Types
57:06  Automation and Actions in Customer Support
01:06:37  Expanding Beyond Customer Support
01:11:02  Conclusion and Future Directions

Links & References:

• Neople.io – Learn more about Neople’s AI coworkers


• The Joy Lab – Neople’s community and podcast about AI and work