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In this special episode of the Ground Transportation Podcast, we take a journey through some moments from past episodes about the impact of proper driver training. Host James Blain from PAX Training reflects on key elements that have shaped their discussions on training, customer service, and building a strong brand in the transportation industry. Featuring clips and insights from industry leaders like Bruce Heinrich, Tom Halsnik, Tiffany Hinton, Michelle Petelicki, and Athena Grimm. This episode dives deep into the importance of quality training, emotional intelligence, brand consistency, and internal culture. 

Chapters
0:00 Welcome
2:27 Bruce Heinrich
12:43 Tom Halsnik
23:42 Charlie Horky
33:07 Tiffany Hinton
39:31 Michelle Petilicki
46:41 Athena Grimm
52:17 Closing Thoughts

Listen the full episodes from our guests:

The Customer Experience: From the First Phone Call to the Final Thank You, with Bruce Heinrich: https://www.buzzsprout.com/2400189/episodes/16247937

Mastering Customer Service in Chauffeured Transportation: Insights from Tom Halsnik: https://www.buzzsprout.com/2400189/episodes/16432125

Rock N’ Roll Pioneer: Charlie Horky’s Epic Journey in Ground Transportation: https://www.buzzsprout.com/2400189/episodes/16977323

Driving Sustainability: Tiffany Hinton's Influence on the Future of Ground Transportation: https://www.buzzsprout.com/2400189/episodes/16553236

Charting a New Course: Exploring the Future of Motorcoach with Michelle Petelicki: https://www.buzzsprout.com/2400189/episodes/17228621

The RAISE UP Mindset: Athena Grimm’s Blueprint for Business and Personal Growth: https://www.buzzsprout.com/2400189/episodes/16553158

At Driving Transactions, Ken Lucci and his team offer financial analysis, KPI reviews,  for specific purposes like improving profitability, enhancing the value of the enterprise business planning and buying and selling companies. So if you have any of those needs, please give us a call or check us out at www.drivingtransactions.com.

Pax Training is your  all in one solution designed to elevate your team's skills, boost passenger satisfaction, and keep your business ahead of the curve. Learn more at www.paxtraining.com/gtp

Connect with Kenneth Lucci, Principle Analyst at Driving Transactions:
https://www.drivingtransactions.com/

Connect with James Blain, President at PAX Training:
https://paxtraining.com/