In this episode of Resilience Unravelled, host Russell interviews Darryl Stickel, an expert on trust building from Trust Unlimited.

Darryl shares his personal journey from growing up in a small, isolated town in Canada to becoming a trust consultant and academic with a PhD from Duke University.

He discusses the fundamentals of trust, explaining it as a willingness to make oneself vulnerable in uncertain situations and how it hinges on perceived uncertainty and perceived vulnerability.

Darryl elaborates on three key levers to build trust—benevolence, integrity, and ability—highlighting the importance of context and emotional intelligence. He also touches upon the impact of diversity in teams and how trust can be fostered within diverse settings.

The conversation concludes with practical advice on how to build and measure trust effectively, and information about his book 'Building Trust: Exceptional Leadership in an Uncertain World'.

00:00  Introduction

00:34  Darryl's Early Life and Challenges

02:11  Academic Journey and Career Beginnings

03:37  Building Trust in Hostile Environments

04:57  Founding Trust Unlimited and Consulting Success

06:28  Defining Trust and Its Components

14:10  The Role of Context in Trust

16:31  Benevolence, Integrity, and Ability in Trust

20:20  Understanding Benevolence in Trust

20:59  Building Resilience Through Relationships

21:13  Deepening Relationships with Benevolence

24:28  The Role of Vulnerability in Trust

25:04  Leveraging Ability to Build Trust

26:51  Diversity, Conflict, and Trust

33:09  Trust and Neurodiversity

35:20  Resources and Contact Information

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Resources can be found online or link to our website https://resilienceunravelled.com