DiscoverBranding over WineCan Brands Grow Through Loyalty? What Does the Research Say?
Can Brands Grow Through Loyalty? What Does the Research Say?

Can Brands Grow Through Loyalty? What Does the Research Say?

Update: 2021-11-01
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“Absolutely fundamentally, the clear implication from this knowledge – which is supported by billions of data points – is: if you want to grow, don’t focus on loyalty.” – Prof. Rachel Kennedy, Founder & Associate Director @ Ehrenberg-Bass Institute


Prof. Rachel Kennedy, founder and director of the Ehrenberg-Bass Institute for Marketing Science – the world's largest centre for research into marketing – explains evidence-based marketing; why advertising matters; how brands really grow; predictability of competition; and two important marketing laws:

  • What happens when brands stop advertising;
  • Predictable competition and why positioning matters less;
  • Duplication of Purchase Law and Double Jeopardy Law;
  • and more


“The sales of a brand are like the height at which an airplane flies. Advertising spend is like its engines: while the engines are running, everything is fine, but, when the engines stop, the descent eventually starts.” – Simon Broadbent




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Can Brands Grow Through Loyalty? What Does the Research Say?

Can Brands Grow Through Loyalty? What Does the Research Say?