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1. Introduction to the Cleaning Business 2:35

 

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  The cleaning business was started with the intention of learning and improving the process.

  
  


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  The focus is on creating a purposeful and systematic approach to cleaning.

  
  

 

2. Importance of Values in Hiring 19:51

 

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  Hire based on values that align with the company culture:

  
  
  
  
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    S: Serve - Look for individuals who have a desire to help others.

    
    
  
  
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    T: Teamwork - Seek candidates who are willing to support their teammates.

    
    
  
  
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    A: Accountability - Hire those who take responsibility for their actions.

    
    
  
  
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    R: Reliability - Ensure candidates can consistently show up and perform.

    
    
  
  
  
  

 

3. Four Standards for Cleaning 41:00

 

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  Establish four key standards for cleaners to follow:

  
  
  
  
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     Arrive at the door five minutes early - This shows respect for the client's time.

     
     
  
  
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     Greet the client with a smile - Create a positive first impression.

     
     
  
  
  3. 
     

     Remove dirt using a checklist - Ensure consistency and thoroughness in cleaning.

     
     
  
  
  4. 
     

     Complete a final walkthrough with the client - Gather feedback and ensure satisfaction.

     
     
  
  
  
  

 

4. Training New Cleaners 55:11

 

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  Focus on teaching new cleaners the four standards from day one.

  
  


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  Emphasize the importance of client experience over technical skills initially.

  
  

 

5. Continuous Improvement 57:07

 

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  Encourage cleaners to seek feedback and improve their skills over time.

  
  


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  Foster a culture of accountability and teamwork to enhance service quality.

  
  

Cautionary Notes

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  Ensure all team members understand the importance of the four standards and values.

  
  


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  Regularly review and update training materials to reflect best practices.

  
  

Tips for Efficiency

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  Conduct regular training sessions to reinforce the four standards and values.

  
  


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  Use checklists to streamline the cleaning process and ensure consistency.

  
  


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  Encourage open communication among team members to share feedback and improve practices.