Closed vs. Open AI: Understanding the Difference for Sales Teams with Stephanie Downs
Update: 2025-02-13
Description
In this episode, we’re discussing the key differences between “closed” and “open” AI tools. We’ll also break down how Sales Accelerator AI, CSS’ own closed AI system, is designed to address the unique challenges salespeople regularly face.
And helping Matt explore it all is Stephanie Downs, SVP/Senior Consultant at The Center for Sales Strategy.
Stephanie offers so many awesome things to think about, like:
- How closed AI tools can offer more tailored responses by working solely from the information that you teach it
- How, when open AI tools don’t know an answer, they often produce “hallucinations,” filling in the gaps with inaccurate information
- And, finally, why sellers who are leery about embracing these tools need to understand that AI is not the future, it's the present
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