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Comparing Dynamics 365 Contact Center to Teams Contact Centers with Chris Goodwill

Comparing Dynamics 365 Contact Center to Teams Contact Centers with Chris Goodwill

Update: 2024-09-18

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Chris Goodwill, Strategic Partner Manager and Solutions Specialist at Symity discusses the evolution of Microsoft's Contact Center and the new Dynamics 365 Contact Center

Understanding Dynamics 365 Contact Center, Microsoft's Contact Center as a Service (CCaaS)
How Microsoft is driving with AI features
Dynamics 365 Contact Center vs Teams Ecosystem solutions
Licensing and pricing considerations
The future of chatbots and multi-lingual support

Thanks to Logitech, this episode's sponsor, for their support of Empowering.Cloud and the community.

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Comparing Dynamics 365 Contact Center to Teams Contact Centers with Chris Goodwill

Comparing Dynamics 365 Contact Center to Teams Contact Centers with Chris Goodwill

Tom Arbuthnot