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Comparing Dynamics 365 Contact Center to Teams Contact Centers with Chris Goodwill

Comparing Dynamics 365 Contact Center to Teams Contact Centers with Chris Goodwill

Update: 2024-09-18
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Description

Chris Goodwill, Strategic Partner Manager and Solutions Specialist at Symity discusses the evolution of Microsoft's Contact Center and the new Dynamics 365 Contact Center

  • Understanding Dynamics 365 Contact Center, Microsoft's Contact Center as a Service (CCaaS)
  • How Microsoft is driving with AI features
  • Dynamics 365 Contact Center vs Teams Ecosystem solutions
  • Licensing and pricing considerations
  • The future of chatbots and multi-lingual support

Thanks to Logitech, this episode's sponsor, for their support of Empowering.Cloud and the community.

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Comparing Dynamics 365 Contact Center to Teams Contact Centers with Chris Goodwill

Comparing Dynamics 365 Contact Center to Teams Contact Centers with Chris Goodwill

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