Comparing Dynamics 365 Contact Center to Teams Contact Centers with Chris Goodwill
Update: 2024-09-18
Description
Chris Goodwill, Strategic Partner Manager and Solutions Specialist at Symity discusses the evolution of Microsoft's Contact Center and the new Dynamics 365 Contact Center
- Understanding Dynamics 365 Contact Center, Microsoft's Contact Center as a Service (CCaaS)
- How Microsoft is driving with AI features
- Dynamics 365 Contact Center vs Teams Ecosystem solutions
- Licensing and pricing considerations
- The future of chatbots and multi-lingual support
Thanks to Logitech, this episode's sponsor, for their support of Empowering.Cloud and the community.
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