Microsoft Teams Impact on Telephony, Patrick Watson, Head of Research Cavell
Update: 2024-11-13
Description
Patrick Watson, Head of Research at Cavell, discusses the evolving landscape of telephony, the impact of Microsoft Teams, market trends and the role of AI in Contact Centers.
- Microsoft Teams has significantly disrupted the telephony market
- Direct routing remains the dominant solution for Teams telephony users
- Discussing market dynamics and trends in telephony and differences in the enterprise and SMB markets
- AI is set to transform contact centers
- Look out for Cavell Enable London in December
Thanks to AudioCodes, this episode's sponsor, for their continued support.
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