Conflict Resolution at Work: Ditch Weak Talk, Build Trust
Description
In this insightful conversation, Julie Holunga discusses the impact of cultural experiences on leadership and communication. She emphasizes the importance of language in leadership, highlighting how weak phrases can undermine authority. The discussion also explores gender dynamics in communication, particularly how women are often judged differently than men. Julie provides strategies for effective conflict management and the significance of psychological safety in teams. Finally, she advocates for deliberate leadership, encouraging leaders to pause and consider their communication approach to foster a more professional environment.
Takeaways
- Living in different cultures fosters curiosity about people.
- Awareness of language can enhance leadership effectiveness.
- Weak language can strip away a leader's influence.
- Replacing apologies with gratitude can shift dynamics.
- Women often face different judgments in communication than men.
- Conflict is often avoided due to lack of training.
- Recognizing conflict is the first step to resolution.
- Focusing on mutual goals can lead to constructive outcomes.
- Comfort in the workplace can lead to underperformance.
- Deliberate leadership requires pausing to consider others' needs.
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