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Creating Guest Loyalty from the Inside Out with Amy Hom of Barcelona Wine Bar

Creating Guest Loyalty from the Inside Out with Amy Hom of Barcelona Wine Bar

Update: 2025-05-23

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Description

Amy Hom, CEO of Barcelona Wine Bar and a powerhouse leader in hospitality, joins Zack to share how she’s created strong cultures and top-tier guest experiences across some of the industry’s most iconic brands. From reducing turnover to building future leaders, Amy brings practical wisdom and contagious energy.

Zack and Amy discuss:

How culture drives results and retention
Why team energy is the foundation of guest experience
How to spot which “B players” can level up
Why feedback is the ultimate success filter
The operational must-haves she looks for at every brand
How gratitude and mindset fuel leadership

Thanks, Amy!

Links:

https://www.linkedin.com/in/amyhom17/
https://www.linkedin.com/company/barcelona-wine-bar/
https://www.instagram.com/barcelonawinebar/
https://barcelonawinebar.com/

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Creating Guest Loyalty from the Inside Out with Amy Hom of Barcelona Wine Bar

Creating Guest Loyalty from the Inside Out with Amy Hom of Barcelona Wine Bar

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