Creating a Culture That Performs: Stress Management for MSPs
Description
Running an MSP isn’t for the faint-hearted. Long hours, urgent client issues, and the constant pressure to scale can take a toll, not just on business owners but on the entire team. In this MSPs in Conversation session, we’re digging into the real challenges Aussie MSPs face when it comes to culture, stress, and mental well-being. We’ll look at how to build a workplace that doesn’t burn out your best people.
We’ll speak with MSP leaders and experts who’ve embedded wellbeing into their operations, sharing practical frameworks that go beyond surface-level perks. From smarter resourcing and process alignment to supporting your team through change and pressure, we’ll explore how a values-driven culture can help your MSP grow sustainably, keep top talent, and create a healthier, more resilient business.
Agenda
- The hidden costs of burnout in MSPs: How stress impacts client service, retention, and team morale
- What well-being actually looks like in a high-pressure MSP environment
- Strategies for leading by example, especially in small or founder-led teams
- Building psychological safety into your culture: Communication, feedback, and recognition
- The role of automation and better tooling in reducing stress and reactive work
United States
