In this final 2022 episode, COL Rebecca Eggers chats with MAJ Emily Marty-Soto and MAJ Olumide (Olly) Akanni about the development and capabilities of customer services and support, as well as the business analytics within the system. If you’re looking for insight on customer support resources for the transition to IPPS-A Release 3 and the data tools such as Oracle Business Intelligence Enterprise Edition (OBIEE) and Service for Analytics and Business Intelligence Reports (SABIR), this is the episode for you!

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