David Hutcheson and human customer support in an automated world
Description
On this episode I’m talking to David Hutcheson, founder of Voice and Tone (formerly known as London Support), a customer support agency that helps businesses plan, execute and manage their customer support strategy.
David shares his expertise on how companies from small to big can implement customer support, the technology that helps make interacting with customers easier, and a fantastic initiative to help those with jobs displaced by automation.
Jump ahead to the following times if you’re interested in a specific topic:
5:44 - Supporting customers once they’re in the door
8:07 - How to hire someone for customer support
13:36 - The role and limitations of customer support tools
23:47 - Helping people whose jobs have been displaced by automation
Want to reach out to David? You can find Voice and Tone’s website at https://voiceandt.one/. And find notbots, David’s online job site and resource centre for those seeking remote customer support roles, here: https://www.notbots.co/.
Looking at building an FAQ for your business after hearing David’s recommendation? Check out Voice and Tone’s FAQ Template.
And as always, you can reach me at jacob@jmonash.com.
United States
