Welcome to Episode 56 of the re-launched Dental Boss Lady Leadership Academy Podcast with Dr. Terri Pukanich. At a time when cancellations and no-shows are higher than ever, in today’s episode we will look at them as openings of opportunity, and discuss how to deal with downtime in a productive way. We will talk about why you shouldn’t book more than 7 days ahead of time and how to incorporate same-day dentistry inside your practice. Lastly, we will touch on the importance of creating great relationships with your patients, and how having a strong vision, mission and core values can help your practice to deal with downtime more efficiently. All this and much more, up next.

Bullet points

(01:35 ) Why cancellations and no-shows are at an all-time high

(02:39 ) How to deal with downtime

(03:28 ) Incorporating same-day dentistry

(04:41 ) Looking at cancellations and no-shows as openings of opportunity

(05:02 ) Change your mindset around cancellations and no-shows

(09:00 ) Who should be responsible for filling the same-day schedule?

(14:16 ) Why you shouldn’t book more than 7 days ahead of time 

(16:58 ) Creating strong relationships with your patients

(20:20 ) The most canceled appointments and what to do about it 

(21:25 ) The overflow schedule

(25:23 ) What to do when you have some downtime: Whose problem is it and who should solve it?

(29:12 ) The downtime task board

(33:20 ) Having a strong vision, mission and core values