Welcome to Episode 50 of the re-launched Dental Boss Lady Leadership Academy Podcast with Dr. Terri Pukanich. In today's episode we are gonna be talking about follow ups and outstanding treatment. We will discuss the importance of having a system for finding patients who have outstanding dentistry, and why you should develop a consistent naming protocol for your appointments. We will also share the follow up sequence we have at our practice, plus some tips on how to customize your patient experience. All this and much more, up next.

Bullet points

(01:24 ) Outstanding dentistry

(04:00 ) First: Have a system to find patients who have outstanding treatment

(08:20 ) Second: Develop a consistent naming protocol for your appointments

(13:08 ) The hygiene sequence

(18:19 ) Two tips on scripting

(21:17 ) The restorative sequence

(28:18 ) One last tip around follow ups and outstanding treatment

(29:30 ) Customizing your patient experience