Does AI Have a Toxic Positivity Problem?

Update: 2025-09-22

Description

AI integration fails when companies ignore human interaction needs. Stephen Roach, VP of Ecosystems and AI at Qualified Digital, specializes in balancing automation with human-centered customer experiences for Fortune 500 brands. He outlines designing better handoff triggers between AI and human agents, implementing contextual personalization that adapts to individual customer plans and preferences, and creating AI systems that enhance rather than replace human touchpoints in customer service workflows.
Stephen Roach: Website // LinkedIn
The MarTech Podcast: Email // LinkedIn // Twitter
Benjamin Shapiro: Website // LinkedIn // Twitter

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Does AI Have a Toxic Positivity Problem?

#box-pro-ellipsis-176071253682968{-webkit-line-clamp:2;}Does AI Have a Toxic Positivity Problem?

Does AI Have a Toxic Positivity Problem?

Does AI Have a Toxic Positivity Problem?