The biggest data visualization mistake

The biggest data visualization mistake

Update: 2025-09-23
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AI customer interactions fail when companies prioritize automation over human connection. Stephen Roach, VP of Ecosystems and AI at Qualified Digital, explains why Fortune 500 brands need strategic human oversight in their AI implementations. He outlines better handoff triggers between AI and human agents, contextual personalization frameworks that adapt to individual customer needs, and experience design principles that integrate AI without eliminating the human element customers actually want.

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The biggest data visualization mistake

The biggest data visualization mistake