E88: The Future of AI in SMB Customer Service
Description
In this episode of This Week in Local, we dive into the latest tech trends from SIGGRAPH 2024, with a special focus on the keynote featuring Meta CEO, Mark Zuckerberg and Nvidia CEO, Jensen Huang.
The keynote highlighted the launch of new platforms for creating animated, human-like AI agents designed to revolutionize customer service for small and medium-sized businesses (SMBs).
Mike shares his thoughts on the feasibility of widespread adoption of these technologies by SMBs, touching on the Silicon Valley effect and the challenges of SMB tech adoption.
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