DiscoverLearning MattersEP 34: Why Understanding Learner Pain Points Is Key to L&D Success
EP 34: Why Understanding Learner Pain Points Is Key to L&D Success

EP 34: Why Understanding Learner Pain Points Is Key to L&D Success

Update: 2025-05-01
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In this episode of Learning Matters, we sit down with Dasha Crosby, Learning Director at U.S. Bank, to talk about the future of learning and development!

With over 15 years of experience in human capital management, talent strategy, and process improvement, Dasha shares why understanding learner pain points is critical for building effective learning strategies—and how communicating the value of learning is just as important as the content itself.

We dive into:

✅ How to design learning programs that truly resonate with learners

✅ The importance of data, storytelling, and ROI measurement

✅ How AI and VR are reshaping the future of corporate training

✅ Why accessibility and inclusion must be at the forefront of L&D

✅ Career lessons Dasha would share with her younger self

Whether you're an L&D leader, instructional designer, or someone passionate about professional growth, this episode is packed with insights you don't want to miss!

🔗 Connect with Dasha Crosby on LinkedIn: https://www.linkedin.com/in/dashacrosby/

At ttcInnovations, we help businesses create lasting change with immersive learning experiences. Through instructional strategy, design, and content development we empower employee confidence, performance, and results.

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EP 34: Why Understanding Learner Pain Points Is Key to L&D Success

EP 34: Why Understanding Learner Pain Points Is Key to L&D Success