In this episode of Learning Matters, host Doug Wooldridge sits down with Nikki Ward, a learning and development leader with a rich background in HR and talent strategy. After 15 years at Athena Health, Nikki shares how her journey from HR business partner to head of L&D shaped her people-first approach to training.

We dive into:

✅ How to align learning programs with business goals

✅ Using design thinking to simplify and scale L&D

✅ Creating learner personas for better engagement

✅ Trends like AI, learning analytics, and microlearning

✅ How to prove ROI and make training actually relevant

Plus, Nikki shares powerful advice on career growth, taking on new challenges, and how leaders can better support their teams’ development.

📌 Connect with Nikki Ward on LinkedIn: https://www.linkedin.com/in/nikkiwardhr/

At ttcInnovations, we help businesses create lasting change with immersive learning experiences. Through instructional strategy, design, and content development we empower employee confidence, performance, and results.

💡 Looking for custom learning experiences without licensing fees? Contact us for a free consultation! https://bit.ly/4aOhPKq

🤝 Need extra hands fast? Try staff augmentation! Click here to get matched with experts in 48 hours - no job posting needed. https://bit.ly/3RiEfLT

🚀 Simplify outsourcing with our subscription plans - predictable pricing and limitless innovation. Book a meeting for your free first week! https://bit.ly/3RiEfLT

🎯 Boost results with serious games for optimal retention and results. Contact our Sales team to learn more: https://bit.ly/3RiEfLT