EP82 - Technology Enables Hospitality: Building Direct Booking Success Without Losing the Human Touch with Jessica Gillingham
Description
In this episode, Jessica Gillingham, CEO of Abode Worldwide and author of "Tech-Enabled Hospitality," challenges the notion that automation and personalization can't coexist. As a strategic advisor to transformative technology companies across the global hospitality sector and host of the Pillow Talk Sessions podcast, Jessica brings a unique perspective on building category leaders.
From revealing why 90% of hosts only use 30-40% of their PMS capabilities to explaining how Netflix-style personalization could revolutionize guest experiences, Jessica shares insights from interviewing over 30 industry leaders. Whether you're managing one property or a hundred, you'll discover why the future of hospitality isn't about choosing between technology and human connection—it's about using one to amplify the other.
đź”— Connect with Jessica
- Book: Tech-Enabled Hospitality
- LinkedIn: Jessica Gillingham
- Company: Abode Worldwide
- Podcast: Pillow Talk Sessions
- Free Resource: Abode Worldwide Short-Term Rental Index 2026 (available at abodeworldwide.com)
United States
